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SMART Services Basic Support - extended service agreement - 3 years - shipm

Mfg. Part: SVC-SP-KAPP-IQ55-B3YR | CDW Part: 4151764 | UNSPSC: 81111812
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  • Extended service agreement
  • advance hardware replacement
  • 3 years
  • shipment
  • 9x5
  • response time: 10 days
  • for kapp IQ 55
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Product Overview
Main Features
  • Extended service agreement
  • advance hardware replacement
  • 3 years
  • shipment
  • 9x5
  • response time: 10 days
  • for kapp IQ 55
SMART support services provide you with peace of mind and maximize the performance of your SMART solution. These offers provide you with access to expert support, guaranteed response times and advanced hardware replacement, reducing downtime and costs.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: SMART
Manufacturer: SMART Education
Model: Basic Support
Packaged Quantity: 1
Product Line: SMART Services

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Location: Shipment
Support Details Service Included: Advance hardware replacement
Support Details Type: Extended service agreement



Support Details Service Included: Web support
Support Details Type: Technical support



Support Details Service Included: Phone consulting



Support Details Service Included: E-mail consulting



Support Details Service Included: Web knowledge base access



Support Details Type: New releases update



Support Details Service Included: Remote diagnosis

Service & Support
Location: Shipment
Response Time: 10 days
Return Shipment: At manufacturer expense
Service Availability: 9 hours a day / 5 days a week
Service Included: Advance hardware replacement
Type: Extended service agreement

Service & Support Details
Response Time: 10 days
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day



Response Time: 2 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Equipment
Class of Equipment: Keyboards and pointing devices

Miscellaneous (CDW)
Compatible With:
SMART kapp IQ 55

 
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12/8/2016 10:19:45 PM
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