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SUSE Primary Support Engineer - technical support (renewal) - 1 year

Mfg. Part: 051-004637 | CDW Part: 3588209 | UNSPSC: 81112201
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  • Technical support (renewal)
  • MLA
  • VLA
  • consulting
  • 1 year
  • United States
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Product Overview
Main Features
  • Technical support (renewal)
  • MLA
  • VLA
  • consulting
  • 1 year
  • United States
The Primary Support Engineer takes all customer support calls within his or her area of expertise with backup provided by other Premium Service engineers.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: SuSE
Compatibility: Unix
Country Kits: United States
Manufacturer: Suse Software
Model: Primary Support Engineer
Packaged Quantity: 1
Product Line: SUSE

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site

Service & Support
Location: On-site
Service Included: Consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: 4 days per year
Service Type: Consulting



Limitation: For Priority customers
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: For Standard customers
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day

Software
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)

Licensing
License Pricing: Volume

 
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12/6/2016 12:22:37 PM
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