SimpliVity Production Support - extended service agreement - 1 year - on-si

Mfg. Part: OS-SUPPORT-L2-12C-T31 | CDW Part: 4227428 | UNSPSC: 81111812
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  • Extended service agreement
  • replacement
  • 1 year
  • on-site
  • 8x5
  • response time: NBD
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Product Overview
Main Features
  • Extended service agreement
  • replacement
  • 1 year
  • on-site
  • 8x5
  • response time: NBD
Maximize uptime, productivity, and return on investment with your choice of SimpliVity support service. The highly responsive SLAs, proactive support tools, and premium add-on services ensure mission-critical workload availability, identify potential issues, and help you get the optimal from your hyperconverged infrastructure.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: SimpliVity
Manufacturer: SimpliVity
Model: Production Support
Packaged Quantity: 1
Product Line: SimpliVity

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Replacement
Support Details Type: Extended service agreement

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: E-mail consulting

Support Details Service Included: Web knowledge base access

Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: Next business day
Service Availability: 8 hours a day / 5 days a week
Service Included: Replacement
Type: Extended service agreement

Service & Support Details
Response Time: Next business day
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day

Limitation: Severity critical
Response Time: 2 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Limitation: Severity major
Response Time: 4 hours

Limitation: Severity minor
Response Time: 8 hours

Class of Equipment: Storage arrays

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10/26/2016 10:49:02 AM
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