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SafeNet Plus Service Plan - extended service agreement - 3 years

Mfg. Part: 020-100016-004-000 | CDW Part: 3576713 | UNSPSC: 81111812
$131,157.28Advertised Price
Lease Option ($3,703.88 /month) Lease Availability
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Note: Leasing is available to organizations only. Leasing is not available to individuals.
800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Extended service agreement
  • parts and labor
  • 3 years
  • response time: 10 business days
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 3 years
  • response time: 10 business days
Plus Service Plan is available only for hardware products and associated firmware/software. It provides access to telephone support, email and Web-based support on a 24-hour basis, upgrades to the latest Quality, Minor and Major Release of software and firmware associated with hardware, and access to the Knowledge Base.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: SafeNet
Manufacturer: Aladdin Knowledge Systems
Model: Plus Service Plan
Packaged Quantity: 1
Product Line: SafeNet

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting



Support Details Service Included: Web support



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Full Contract Period: 1 year
Support Details Service Included: Express exchange



Support Details Type: New releases update

Service & Support
Response Time: 10 business days
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Response Time: 10 business days



Limitation: Severity critical
Response Time: 1 hour
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity high
Response Time: 4 hours
Service Availability (Hours a Day): Business hours



Response Time: 8 hours
Service Availability (Hours a Day): After business hours



Limitation: Severity medium



Limitation: Severity low
Response Time: Next business day

Equipment
Class of Equipment: Complicated network devices

 
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12/10/2016 12:38:32 PM
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