Shortel Wallmount Kit
Mfg # 10195
CDW # 1125128
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Wallmount Kit for IP110
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Shortel Wallmount Kit is rated4.50 out of5 by8.
Rated 5 out of 5 byJoe Di Cristofano from We like that we can use our own Cisco phones on their Sky network.Valuable Features:Phone Assistant; The new customer portal for all moves, adds and changes and the ability to continues to use our Cisco phones.Improvements to My Organization:We rely on using ShoreTel ( https://www.itcentralstation.com/vendors/shoretel )'s Phone Assistant as an integral part of our company and how it functions. We have control to change call groups, add/remove users, etc. without having to contact someone.The fact that we can use our own already owned Cisco phones on their Sky network is a great advantage to us. Changing handsets would be a burden on the company.Room for Improvement:Perhaps allowing more control over user functions from the customer portal, otherwise the solution is a good fit.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-08-07T00:00:00-04:00
Rated 5 out of 5 byit_user157479 from It has helped outside sales reps stay connected with simple transfers from customer service.Valuable Features:When users are out of the office they can maintain full ShoreTel functionality.Improvements to My Organization:It has helped outside sales reps stay connected with simple transfers from customer service and the 800 number.Use of Solution:5+ yearsDisclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-06-30T00:00:00-04:00
Rated 5 out of 5 byit_user157707 from Great for Remote UsersValuable Features:Remote Access to voicemail and call forwarding have been invaluable.Improvements to My Organization:Allows more fluid communication between customers and off-site/remote workers.Use of Solution:We have been using this product for over a year.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2014-10-21T00:00:00-04:00
Rated 5 out of 5 byKaren Freedman from ShoreTel is an excellent resource for call trackingValuable Features:Tracking call locations - where are we calling most and least. Helps Sales target areas we need more presence in.Improvements to My Organization:Sales targets locations not being called - getting us in areas we're not in yet or not enough.Use of Solution:Several yearsDeployment Issues:ShoreTel works great - no issues at allStability Issues:NoneScalability Issues:NoneCustomer Service:They are quick to respond - Customer Service is always available when needed.Previous Solutions:N/AImplementation Team:Vendor team - they did a great job explaining all the ins and outs of the system.ROI:I'd say the return on investment has been pretty solid. The traceability is a business grower for us.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2014-10-20T00:00:00-04:00
Rated 5 out of 5 byit_user173454 from Easy management with many optionsValuable FeaturesThe Portal administrator tool is very easy to navigate and understand; this has to be my favorite feature. As far as functionality, the mobility, softphone, and deskphone options allow anyone to stay connected from any device. If I don't want to use my desk phone, I can pull up the mobility app on my iPad, Galaxy Note, or the softphone on my tablet.Improvements to My OrganizationWe now have many more remote workers than we have ever had. This allows us to farm many markets for talent, otherwise unavailable to us.Use of Solution2 1/2 yearsDeployment IssuesNo issues with deployment at all.Stability IssuesThere have been a few hiccups in the system as ShoreTel upgrades their infrastructure, but these are far and few between.Scalability IssuesNone.Customer Service and Technical SupportCustomer Service: 9 out of 10Technical Support: 9 out of 10Previous SolutionsWe had an internal PBX. After hurricane Ike took us out for 10 days, we made the switch. It was one of the best decisions we made.Initial SetupThe initial setup was fantastic. We were guided every step of the way.Implementation TeamWe implemented this ourselves, with ShoreTel's assistance.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2014-12-17T00:00:00-05:00
Rated 5 out of 5 byit_user269988 from The Service Portal is useful feature, but there are occasional outages.Valuable FeaturesPhone Assistant is very useful, as is the Service Portal.Room for ImprovementOccasional outages, but they're usually resolved very quickly.Customer Service and Technical SupportCustomer Service: Customer service is generally responsive and courteous.Technical Support: Technical support folks are generally knowledgeable and helpful.Previous SolutionsWe moved to VoIP a little over five years ago, after having a traditional POTS system, and it was a great improvement in terms of capability and service.Initial SetupI was not part of the initial set-up, so I can't speak to that.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-07-09T00:00:00-04:00
Rated 5 out of 5 byit_user157479 from Move your phone system to the CloudValuable Features:Visual voice mail is everyone's favorite, because no one wants to listen to voice mail. The queue reporting has also helped us optimize staffing levels to handle call volume.Improvements to My Organization:With the reporting available from Shoretel we were able to adjust our staff scheduling and decrease average hold times from 60 seconds to 30 seconds.Room for Improvement:The experience does not feel "Unified." With the recent acquisition of M5 they acquired a bunch of new features, but have not been able to make all UC features available from one website or one program.Use of Solution:Since 2009Deployment Issues:Our "work from home" users had a little struggle with the initial setup. We had to reconfigure their firewalls to allow the voice data to go through.Other Solutions Considered:Ring Central and Five 9. We went with Shoretel because of our experience with them previously.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2014-10-22T00:00:00-04:00
Rated 5 out of 5 byit_user173454 from Access anywhere, anytimeValuable Features:The mobility solution has provided us the ability to always available, no matter where we are. Our sales team loves the mobility solution and closing a deal while at home or stuck in traffic is always a nice thing. From an IT perspective, I would prefer the going back to an old technology so I could actually have a day off. As it stands, the mobility solution works so well that I can be contacted, no matter where I am (sigh).Use of Solution:2 yearsDisclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2014-12-17T00:00:00-05:00
Rated 5 out of 5 byJason Payton from Setup was very straightforward. Some network issues in the beginning but other than that, really no problems.Valuable Features:Shoretel Mobility, Phone Assistant, & ShoreTel Sky Portal are very easy to use.Improvements to My Organization:We have 15 branches that are now connected as though we are housed in the same building.Use of Solution:3 Years - ShoreTel SkyDeployment Issues:Some network issues in the beginning but other than that, really no problems.Stability Issues:Some intermittent connectivity issues are inherent with VOIP systems.Scalability Issues:No issues.Customer Service:Their customer service reps are very knowledgeable and responsive to any problems.Initial Setup:Very straightforwardImplementation Team:In-houseDisclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-04-02T00:00:00-04:00
Rated 5 out of 5 byit_user164079 from Easy, affordable, proven solutionsValuable FeaturesEase of use, setup and mobilityImprovements to My OrganizationIt has made us a lot more flexible when it comes to work space, expandability and more.ShoreTel Sky offers a reliable, flexible and cost efficient solution for any size business that needs a quality phone system. The phones are easy to use and easy to setup, even my most "technologically challenged" employees can setup their phone with ease. The support is out of this world and the entire team has been nothing but professional. We wanted to move to a more "virtual" work environment and we could not do that with the crippling limitations of our XO/Talkswitch system. We scoured the options until we discovered ShoreTel Sky. Not only did they deliver everything they promised (and more) they did so in a time crunch and with no complaints. ShoreTel Sky is an integral part of our team now, I know that as a manager I can rely on them to handle support cases without my "approval" or intervention.We live and breathe SalesForce and being able to integrate our phone system into our CRM solution has been absolutely vital to our continued success. My team can track calls, makes notes on accounts and more without ever leaving the screen. Being able to manage their phones, their call routings and voicemails from anywhere in the world is a major asset for an on the go workforce. I am extremely pleased with the product and service I have received so far and I look forward to seeing what they come up with next.Use of SolutionSince 2012Deployment IssuesNoStability IssuesNoScalability IssuesNoCustomer Service and Technical SupportCustomer Service: 10 out of 10Technical Support: 10 out of 10Previous SolutionsYes we tried a number of premise based and cloud based solutionsInitial SetupVery simple and fastImplementation TeamIn houseDisclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2014-11-19T00:00:00-05:00