SpectraGuard Next Business Day On Site - technical support - for BlueScale for T120 - 2 years

Response time for this service is next business day, Spectra Logic holidays excluded. On verification that a part has failed, a replacement will be shipped from the factory to meet a field engineer onsite for replacement the next business day. This service provides telephone support 8:00 AM to 5:00 PM, Monday through Friday, Customer Local Time Zone, Spectra Logic Holidays excluded. Spectra Logic will determine and provide applicable remedial maintenance consisting of replacement parts (or at the option of Spectra Logic, replacement units) on an exchange basis, and labor at Customer's site if necessary.

Spectra Logic will maintain spare parts and a contracted service organization in the principal area of maintenance, as specified by the level of service selected.