Symantec Business Critical Services Premier - Additional Family - technical support - for Symantec Endpoint Protection -

Business Critical Services Premier is the high level of services for enterprises that require secure uninterrupted access to their data and applications. You will get a designated business critical account manager, your trusted advisor, business advocate, and conduit into Symantec to help manage your entire support experience.

You will also have access to a business critical engineer to help resolve cases and deliver a portfolio of proactive enhancement services to ensure you maximize your investment return on Symantec technologies. Your business critical account team has direct access to Symantec's senior technical experts to help resolve issues quickly and effectively. Business Critical Services Premier is a highly customizable suite of services designed to meet the unique requirements of your IT environment.