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Symantec NetBackup Appliance Support - extended service agreement - 1 year

Mfg. Part: 21190667 | CDW Part: 2874692 | UNSPSC: 81111812
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  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • response time: NBD
  • for P/N: 21191261
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • response time: NBD
  • for P/N: 21191261
Access to remote technical support provided by telephone or web-based communication

Access to the Symantec technical support website

Delivery of bug fixes and patches for hardware firmware, including technology required to operate the appliance

End user may designate up to six individuals per appliance product type to act as liaisons with Symantec Technical Services staff for appliance support

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Symantec
Compatibility: PC
Manufacturer: VERITAS Software
Model: NetBackup Appliance Support
Packaged Quantity: 1
Product Line: Symantec

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Web support



Support Details Service Included: Web knowledge base access



Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: Next business day
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Response Time: Next business day



Limitation: 6 contacts
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Equipment
Class of Equipment: Storage arrays

Miscellaneous (CDW)
Compatible With:
Symantec NetBackup 5220

 
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12/9/2016 9:11:22 PM
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