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Product Reviews
TABLEAU DESKTOP PRO LIC is rated 3.9 out of 5 by 39.
Rated 4 out of 5 by from Fast and easy data exploration that needs a fast DB or storing in proprietary format Valuable Features:Easily visualize data.Improvements to My Organization:I'm able to prototype charts/dashboards in hours vs days or weeks with other tools (mainly Excel). Doesn't require me to think about the level of aggregation that I'm going to need as it deals with large data sets. Blends disparate datasets together which is awesome for plan vs actual reports where the data is a two different levels of granularity.Room for Improvement:Needs a metadata solution plus some enhanced ETL functionality.Edit: v9 introduced some light metadata solutions that are helpful from Excel.Use of Solution:4 yearsStability Issues:None.Previous Solutions:Initially used Tableau at a large electric utility where we were largely using Excel. Utility had bought into SAP BusinessObjects but IT had locked down these tools so much that all we had was Excel. Used to work at BOBJ myself but I haven't used their tools in while. We're going with Tableau right now because it works for our dept and we could get it working quickly and without an enormously long and expensive project to get IT involvement.Now I work for a small start-up but one of the first things I did was to get a copy of Tableau.Initial Setup:Very easy to build with a rudimentary understanding of databases and data.Cost and Licensing Advice:So far we're just using the Tableau Desktop, so just the licenses for that. The Reader is free to deploy. We've just started to pilot Server.Other Advice:Everyone is always impressed with the charts that Tableau can produce. As well as the ability quickly modify them.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-08
Rated 4 out of 5 by from The usability allows a business user to prototype without going through IT. Valuable Features:The best feature of Tableau is the usability. It allows a business user to prototype something without going through IT and spending a lot of time and money trying to translate requirements. Going back and forth, it allows you to rapidly develop things that you need to analyze the data.I also think, as I used SAP Business Objects before that and built out the reports, that you can build almost anything you need to, but it's a little more complicated. I would say Tableau is more like Apple, it just looks nice. It formats things. It just gives it to you in one way, as it assumes that is the way that everybody wants it. So it might be frustrating if Tableau doesn't give it to you the way you want. But usually, it does give it in a good enough way. So, it saves you a lot of time.Room for Improvement:The thing I don't like is the refresh feature . The users can have the web page open and there's a browser refresh every 10 minutes, or every 30 minutes, whatever IT sets as the refresh rate. You lose everything when you have to refresh the page and it may take 30 seconds. So, that's a bit frustrating too. You expect that when you leave a browser page open, you want it to keep that view there.I don't know if they've introduced it yet, but there is a connector with Smartsheet. We use Smartsheets a lot for project management and capturing data. We are basically exporting from Smartsheet to Excel, and then creating in Tableau and publishing it. I believe there is a connector now but I haven't actually used it. So that would be one useful feature; more connections to data sources.Use of Solution:Cisco has been using it for about seven years. Teams that I work with use it. I've contributed to the requirements of building dashboards with IT. I have been using Tableau for about three years.Stability Issues:There can be a memory hang, or the memory crashes sometimes. I'm not sure, but generally it's stable. I think it's when I build complicated data sets, like too many worksheets or too many reports in my workbook, this can happen, which is annoying.Scalability Issues:I don't think it is scalable because of the stability issue. I think it's good for desktop; it's quick and dirty, making things you need, and you can actually build some really nice dashboards. It's scalable when you publish it to the server. Also, you can have as many users as you want accessing it. I have some impressions on how much data you can actually use at a time when you're building your reports.Technical Support:I think technical support is OK. We have in-house support at Cisco, which is a team that supports Tableau as well, but we can go outside to Tableau support itself if we need help.Initial Setup:I found it easy to get started. I'm more of a technical user with an IT background, so I had no problems setting it up.Other Advice:Get started using Tableau as it serves the purpose for most people.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-08
Rated 4 out of 5 by from There are some best-practice shortcuts for tables, which can facilitate implementation. Valuable Features:* Drag and drop: It's easy for beginners to use Tableau as it's very intuitive and simple to create insights.* Quick table calculations: There are some best-practice shortcuts for tables, which means Tableau can be implemented very quickly.* Data Connectors: Tableau has many different connectors for different databases. It's very easy to connect to MySQL, SQL Server, Amazon EMR, Presto, Redshift, BigQuery, and so on. Just name it and they have the connector; the work they do is very impressive.Improvements to My Organization:Three years ago, Viber didn't have any visualization tool to present its massive data inside the company. One month after implementing Tableau, inside Viber we were able to understand much better the business, opportunities and technical problems.Room for Improvement:Data science: Tableau lacks machine learning algorithms that you can implement using R, SPSS Modeler, and Python. It has clustering and time-series forecasting abilities which are helpful, but adding machine learning capabilities like decision trees, CHAID analysis and K-means would make this product perfect! Tableau has a connector to R; you can use the ML algorithms there and visualize it back in the Tableau.Use of Solution:I have used it for 3.5 years.Stability Issues:Previous versions suffered from instability but that has been fixed in later versions. The current version has no issues with stability as far as I can see.Scalability Issues:Tableau is not scalable on the desktop version. On the server version, you can scale it by adding more machines and configuring Tableau to use all of them.Technical Support:One of Tableau’s secrets is that they have one of the best tech support in the world of BI. The community of developers is great, with a lot of contributors; very nice and helpful – for beginners and professionals.Previous Solutions:In the past, I used QlikView as the BI solution. It's also a great tool with many features and great support. The problem with QlikView is that it's expensive and it takes longer to implement inside organizations.Initial Setup:It's very simple and quick to implement Tableau in an organization; you can have helpful dashboards in a matter of hours.Cost and Licensing Advice:Tableau pricing is low compared to other solutions that are in the market; for small-medium businesses, that would provide good cost-effectiveness. For big business, Tableau could be expensive as having a lot of Tableau server users (entering with a browser to reports) could be a bit expensive.Other Solutions Considered:We compared Tableau to QlikView, Panorama Necto and TIBCO Spotfire. We evaluated them by:* Price* Ease of use* Speed of implementation* Use-case visualizationsOther Advice:Don't visualize more than 2M data points in a report. Use extracted data and not a direct connection to the database; it will run faster. Don't use too many sections in a report; 3-4 at most. Make most calculations during the ETL process and not in Tableau; every calculation that Tableau does will make the report go slower.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-01-24
Rated 4 out of 5 by from It is intuitive. Tech-savvy business people can run with it. Valuable Features:Various features are valuable. It is intuitive; Tableau have been investing and releasing regularly. A tech-savvy business person can run with Tableau if they have a decent DWH and engineer supporting it. Access rights can quickly get out of hand, but with Tableau's UI and a tech-savvy business person committed to using the product, they can take charge and not have to rely on the tech team.Improvements to My Organization:It is helping to make Makerbot a data-driven company.Room for Improvement:A simple mode for new/occasional users might be helpful. Occasional users will always have trouble coping with such a feature-rich product. Unless you are using it every day, and it is crucial for at least part of your job, the learning curve never flattens out. A simpler "mode" which removes many of the more complex features or just hides them in tool "ribbons" might present a less-daunting interface to aid adoption by the vast majority of users.Use of Solution:I have used it for four years (released ~5-10 years ago).Deployment Issues:I have not encountered any deployment issues.Stability Issues:I have not encountered any stability issues.Scalability Issues:I have not encountered any scalability issues.Customer Service:Customer service is good.Technical Support:Technical support is good.Previous Solutions:Domo: inflexible due to lack of expertise and confusing with blurred demarcation between DWH, ETL and BI layers.Initial Setup:Initial setup was straightforward.Implementation Team:I implemented it myself.ROI:We achieved ROI in <1 year.Cost and Licensing Advice:Don't buy licenses until there is actual demand - buy a couple of full desktops and a couple of cloud licenses and grow from there ONLY when you have tables/reports/dashboards for users.Other Solutions Considered:We also evaluated Domo and QlikView.Other Advice:Start ASAP with a tiny cohort of hungry users; let them drive it.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-01-23
Rated 4 out of 5 by from We were able to shorten the delivery of data visualization and analysis projects. Valuable Features:* Ease of use* Efficiency* Integration with sources* Amazing way to view your dataImprovements to My Organization:Data visualization and analysis used to take much longer; we were able to shorten the delivery of the projects by 60%.Room for Improvement:I would like to see improvement in licensing. It is expensive to provide licenses beyond the 10 we already have.Use of Solution:I have been using it for four years.Deployment Issues:Our deployment issues are related to cost.Stability Issues:No, very stable productScalability Issues:Yes. licensing costs are an issueTechnical Support:Technical support is 9/10.Previous Solutions:We didn’t have a data vis solution beyond Excel and MSRS before. I used Spotfire in my business school work.Initial Setup:Initial setup was straightforward. I created a data mart, plugged in Tableau and started creating dashboards.Implementation Team:A vendor team implemented it. Implementation was pretty straightforward – but our data was cleaned and well thought through. I would say, 80% of time should be spent on designing your data mart (if that’s the route you are taking) with clean data and valid data sources.ROI:We haven’t calculated ROI, but we know that we shortened the delivery timeline by 60%.Cost and Licensing Advice:Make sure you plan it into the 5 year plan - how many licenses you will need, etc.Other Solutions Considered:When time came to select a tool for my work, I did thorough research. I downloaded trial versions of both products and selected Tableau based on my user experience and the ratings (Gartner quadrant).Other Advice:Beware of licensing costs, but it shouldn’t deter anyone from using this product. Even if you just use Tableau desktop to provide static data vis’s, it’s worth it.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-12-22
Rated 4 out of 5 by from The ease of blending data from multiple sources has allowed us to bring a different level of questions to the meeting table. Valuable Features:The data blending capabilities is a huge factor for our team. The ease of blending data from multiple sources has allowed us to generate new insight and bring a different level of questions to the meeting table. The type of dashboards we have been able to create have made it easier for individuals who are not use to looking at data to navigate and drill into their own material to find answers or ask questions they never thought to ask in the first place.Improvements to My Organization:We’ve been able to replace several manual spreadsheet reports that took hours for individuals to complete. With Tableau Server and some automation processes put in place, those reports are now automatically delivered to the end users, saving time and money. We can also develop reports much faster than in the past plus provide an interface to a database which in the past might not of been used as much due to the lack of technical skills to write the queries.Room for Improvement:Formatting controls could use some improvement. We’ve found that to be the most confusing part of developing reports, at least until you get use to where all the controls are at and how to use them. Ideally, making a user-friendly interface for formatting the worksheets and dashboards would be a big improvement and time saver. Recent version upgrades have added some new features such as being able to change the format for your entire workbook all at once. Still a work in progress though.Use of Solution:I have used it for eight years and sever administrator for 2 years.Deployment Issues:Deployment and stability have been flawless so far. We’ve not encountered a data set that has slowed the software down and we use records with millions of rows. There is no clear-cut line of determining when best to consider switching over to an enterprise-wide model vs. per license, so there could be a better way of informing their customers on when to flip that switch.Stability Issues:We have never experienced an issue with the server software or any technical problems with the desktop or interactor licenses.Scalability Issues:Once others in the company start seeing what it can do they immediately ask what needs to happen so they can get a license. We started down the path of looking at core enterprise licensing but were told the company is moving away from that model and sticking with a per user/license structure. Depending on how many in the company want to start using the software plus needing the additional interactor license to access the server the purchases can add up quickly.Customer Service:Very little need to contact their customer service but when I did they were professional and quick to respond.Technical Support:Both customer service and technical support have been excellent. Sales reps have been very nice to work with and you don’t end up with that used car salesmen feel. In fact, we typically meet with our reps about 3-4 times a year and have been extremely supportive.Previous Solutions:No - most of our reporting was done between MS Excel and MS Access.Initial Setup:Setup was extremely easy. Essentially a plug-and-play right out of the box.Implementation Team:We implemented it in-house. Implementation was easy in comparison to other systems we’ve worked on in the past. QA testing was seamless and found no integration issues.ROI:We’ve found quite a bit of savings using Tableau, based on the time it takes to develop ad-hoc reports, changes in process due to new insights and report automation.Cost and Licensing Advice:Best advice on pricing is to anticipate the desire for more licenses once the results of this product are acknowledged in other parts of your company. Note that for others to interface with a published report on your server, they need what’s called an interactor license. We acquired several guest interactor licenses in order to lend out to departments so they can see the benefit of accessing their reports on the server vs. static reports. This encourages them to purchase their own interactor licenses or at least plan to purchase when preparing their budgets for the following year.Other Solutions Considered:We evaluated several potential software systems such as Visier, Lumira, and Qlik, but found Tableau the easiest to use for individuals who did not need to have a programming background. Plus, the freedom to develop from a blank canvas with data that could be from any corner of the company appealed more to our team than working with a set of canned metrics to one specific department.Other Advice:The annual Tableau customer conference is a huge learning opportunity for new and seasoned users alike. The week-long conference provides a large number of workshops to help increase your skills and many of these sessions are hands-on training. Also a great way to network with other users and see how they are using Tableau.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-12-14
Rated 3 out of 5 by from It is easier to communicate ideas to people who are more visual in their thinking. It over-uses custom calculations to do simple format and other changes. Valuable Features:* Ease of creating visually appealing charts and dashboards* Large user communityImprovements to My Organization:It is easier to communicate ideas to people in marketing who are more visual in their thinking.Room for Improvement:It over-uses custom calculations to do simple format and other changes. This is time consuming, compared to the actual chart making and holds up the enjoyable process of data discovery.Use of Solution:I have been using it for 18 months.Scalability Issues:Obviously, it is not very scalable with large data sets. Hence, it becomes slow and clunky when large data sets are introduced.Customer Service:7 out of 10. They are helpful but SLAs can be better.Technical Support:I rate the level of customer service and technical support 7/10.Previous Solutions:Qliktech. We switched because the licensing strategy they used was not useful. It was a per dashboard license which means that if we develop several different dasbhoards the solution was becoming too expensive.Initial Setup:Set up is intuitive and instructions on using it are adequate.Implementation Team:An in-house team implemented it. I have no special advice.ROI:At the moment, we have not worked out ROI; it is definitely more productive than using Excel.Other Solutions Considered:Tableau is more GUI based and intuitive. I don't like to code and this does away with a lot of what its competitors force you to do.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-12-14
Rated 5 out of 5 by from We use it for supply chain analytics for information on orders, bookings, landed costs freight analytics, and partner scores. Valuable Features:Tableau is easy to use. It provides us with faster development and deployment. It also produces impressive graphs and charts.Improvements to My Organization:We make heavy use of supply chain analytics to analyze information on orders, bookings, landed costs freight analytics, partner scores, etc.Room for Improvement:We would like to see more advanced data science capabilities like predictive analysis and advanced linear regression.Tableau also lacks native financial functions. Also, we would like to see integration with native Hadoop and some standard reporting capabilities beyond the dashboard.Use of Solution:We have been using Tableau 9.3 for three years, and are currently beta testing 10.0.Deployment Issues:We have not experienced any issues with deployment.Stability Issues:We have not experienced any issues with stability.Scalability Issues:We have not experienced any issues with scalability.Technical Support:I rate the technical support as excellent.Previous Solutions:We previously used Enterprise standard.Initial Setup:The initial setup is simple and straightforward.Implementation Team:We built the implementation in house.ROI:Pricing is costly when compared to products like Microsoft Power BI. Also, the licensing should be more general.Other Advice:Go ahead and use Tableau.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-11-30
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5/26/2017 12:55:18 AM
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