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Tegile IntelliCare Support Program Lifetime Storage - extended service agre

Mfg. Part: T3530-3YR-LSS | CDW Part: 4211946 | UNSPSC: 81111812
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This item was discontinued on February 17, 2017.

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Extended service agreement
  • advance hardware replacement
  • 3 years
  • on-site
  • response time: 4 h
  • for IntelliFlash T3530
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Product Overview
Main Features
  • Extended service agreement
  • advance hardware replacement
  • 3 years
  • on-site
  • response time: 4 h
  • for IntelliFlash T3530
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Tegile
Manufacturer: Tegile
Model: Lifetime Storage
Packaged Quantity: 1
Product Line: Tegile IntelliCare Support Program

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Location: On-site
Support Details Service Included: Advance hardware replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting



Support Details Type: New releases update



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Type: Training



Support Details Service Included: Quarterly report



Support Details Service Included: Remote monitoring

Service & Support
Location: On-site
Response Time: 4 hours
Service Included: Advance hardware replacement
Type: Extended service agreement

Service & Support Details
Response Time: 4 hours



Limitation: Priority 1
Response Time: 15 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Priority 2
Response Time: 1 hour



Limitation: Priority 3
Response Time: 4 business hours



Limitation: Priority 4
Response Time: 8 business hours

Equipment
Class of Equipment: Storage arrays

 
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2/22/2017 4:23:51 PM
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