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Tintri Customer Support Gold - extended service agreement - 1 year

Mfg. Part: SUP-T620-GOLD-1YR | CDW Part: 3266822 | UNSPSC: 81111812
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Extended service agreement
  • replacement
  • 1 year
  • response time: NBD
  • for VMstore T620
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Product Overview
Main Features
  • Extended service agreement
  • replacement
  • 1 year
  • response time: NBD
  • for VMstore T620
Tintri Customer Service offers world-class service to help customers fully leverage the value of their Tintri investment. Tintri's trained technical support staff and online tools are available 24x7x365 to meet the needs of today's enterprise IT departments, with next-business-day and four-hour on-site support plan options. Tintri Customer Service is available to help customers and partners quickly and easily use, manage and troubleshoot Tintri products.

Today's enterprise IT departments face heavy demands, and Tintri's Customer Service team is ready to assist. The trained staff of experienced storage and VM professionals has completed countless hours of internal and external training, and know how to quickly bring issues to resolution. The Tintri Technical Services, Engineering and Quality Assurance teams work closely to resolve issues and improve the product using customer feedback.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Tintri
Compatibility: PC
Manufacturer: Tintri
Model: Gold
Packaged Quantity: 1
Product Line: Tintri Customer Support

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Service Included: Replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting



Support Details Service Included: Web support



Support Details Type: New releases update

Service & Support
Response Time: Next business day
Service Included: Replacement
Type: Extended service agreement

Service & Support Details
Response Time: Next business day



Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 4 hours



Limitation: Severity level 3
Response Time: 16 hours



Limitation: Severity level 4
Response Time: 24 hours

Equipment
Class of Equipment: Storage arrays

Miscellaneous (CDW)
Compatible With:
Tintri VMstore T620

 
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12/4/2016 2:26:02 PM
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