Tintri Support Plans Gold - extended service agreement - 1 year

Mfg. Part: SUP-T5040-6E-GOLD-1YR | CDW Part: 4142604 | UNSPSC: 81111812
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  • Extended service agreement
  • replacement
  • 1 year
  • response time: NBD
  • for P/N: SYS-T5040-6E
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Product Overview
Main Features
  • Extended service agreement
  • replacement
  • 1 year
  • response time: NBD
  • for P/N: SYS-T5040-6E
Tintri Customer Service offers excellent support to help customers fully leverage the value of their Tintri investment. Tintri's trained technical support staff and online tools are available 24x7x365 to meet the needs of today's enterprise IT departments. Tintri Customer Service is available to help customers and partners quickly and easily use, manage and troubleshoot Tintri products.

Today's enterprise IT departments face heavy demands, and Tintri's Customer Service team is ready to assist. The trained staff of experienced storage and VM professionals has completed countless hours of internal and external training, and know how to quickly bring issues to resolution. The Tintri Technical Services, Engineering and Quality Assurance teams work closely to resolve issues and improve the product using customer feedback.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Tintri
Manufacturer: Tintri
Model: Gold
Packaged Quantity: 1
Product Line: Tintri Support Plans

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Service Included: Replacement
Support Details Type: Extended service agreement

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: E-mail consulting

Support Details Service Included: Web support

Support Details Type: New releases update

Service & Support
Response Time: Next business day
Service Included: Replacement
Type: Extended service agreement

Service & Support Details
Response Time: Next business day

Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Limitation: Severity level 2
Response Time: 4 hours

Limitation: Severity level 3
Response Time: 16 hours

Limitation: Severity level 4
Response Time: 24 hours

Class of Equipment: Storage arrays

Miscellaneous (CDW)
Compatible With:
Tintri VMstore T5040

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10/22/2016 7:04:27 AM
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