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Tintri Support Plans Gold - extended service agreement - 3 years

Mfg. Part: SUP-T5060-25E-GOLD-3YR | CDW Part: 4142621 | UNSPSC: 81111812
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  • Extended service agreement
  • replacement
  • 3 years
  • response time: NBD
  • for P/N: SYS-T5060-25E
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Product Overview
Main Features
  • Extended service agreement
  • replacement
  • 3 years
  • response time: NBD
  • for P/N: SYS-T5060-25E
Tintri Customer Service offers excellent support to help customers fully leverage the value of their Tintri investment. Tintri's trained technical support staff and online tools are available 24x7x365 to meet the needs of today's enterprise IT departments. Tintri Customer Service is available to help customers and partners quickly and easily use, manage and troubleshoot Tintri products.

Today's enterprise IT departments face heavy demands, and Tintri's Customer Service team is ready to assist. The trained staff of experienced storage and VM professionals has completed countless hours of internal and external training, and know how to quickly bring issues to resolution. The Tintri Technical Services, Engineering and Quality Assurance teams work closely to resolve issues and improve the product using customer feedback.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Tintri
Manufacturer: Tintri
Model: Gold
Packaged Quantity: 1
Product Line: Tintri Support Plans

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Service Included: Replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting



Support Details Service Included: Web support



Support Details Type: New releases update

Service & Support
Response Time: Next business day
Service Included: Replacement
Type: Extended service agreement

Service & Support Details
Response Time: Next business day



Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 4 hours



Limitation: Severity level 3
Response Time: 16 hours



Limitation: Severity level 4
Response Time: 24 hours

Equipment
Class of Equipment: Storage arrays

Miscellaneous (CDW)
Compatible With:
Tintri VMstore T5060

 
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12/8/2016 3:54:55 AM
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