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Tintri Support Plans Platinum - technical support - for Tintri ReplicateVM

Mfg. Part: SUP-T5040-REPL-PLAT-5YR | CDW Part: 4021117 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for Tintri ReplicateVM for T5040
  • phone consulting
  • 5 years
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for Tintri ReplicateVM for T5040
  • phone consulting
  • 5 years
  • 24x7
Support beyond the basic hardware warranty requires an active support plan. Tintri's support levels allow customers to choose a plan to fit their specific requirements, IT needs and business goals. Customers can easily adjust support levels as business grows and evolves.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Tintri
Compatibility: PC
Manufacturer: Tintri
Model: Platinum
Packaged Quantity: 1
Product Line: Tintri Support Plans

Service
Support Full Contract Period: 5 year(s)
Support Details Full Contract Period: 5 years

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 2 hours



Limitation: Severity level 3
Response Time: 8 hours



Limitation: Severity level 4
Response Time: 12 hours



Service Type: E-mail consulting



Service Type: Web support



Service Type: New releases update

Software
Software Title: Tintri ReplicateVM for T5040

General
Installation Type: Locally installed

 
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12/11/2016 8:06:19 AM
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