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EMC Premium Support - technical support - for Data Domain Encryption - 1 ye

Mfg. Part: YSE000H300013995 | CDW Part: 4332588 | UNSPSC: 81112201
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships today if ordered within 3 hrs 28 mins
  • Technical support
  • for Data Domain Encryption
  • for Data Domain DD7200
  • phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
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Product Overview
Main Features
  • Technical support
  • for Data Domain Encryption
  • for Data Domain DD7200
  • phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
EMC Premium Support offers mission critical support for extremely fast resolution, including 24x7 customer service and monitoring, priority onsite response for critical issues, installation of operating environment updates, and installation of all replacement parts.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: EMC
Compatibility: PC
Manufacturer: VCE Company
Model: Premium Support
Packaged Quantity: 1
Product Line: EMC

Licensing
Licensing Details: For Data Domain DD7200

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 2 hours



Limitation: Severity level 3
Response Time: 3 business hours



Limitation: Severity level 4
Response Time: 8 business hours



Limitation: Severity critical
Service Type: Web support



Limitation: Severity high



Limitation: Severity medium



Service Type: New releases update



Service Type: Installation



Service Type: Remote monitoring



Service Type: Web knowledge base access

Software
Software Title: Data Domain Encryption

 
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12/6/2016 12:32:46 PM
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