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EMC Premium Support - technical support - for EMC Isilon Enterprise Advance

Mfg. Part: YSE000IS00128559 | CDW Part: 4299499 | UNSPSC: 81112201
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Technical support
  • for EMC Isilon Enterprise Advanced Bundle
  • 1 node
  • Tier 4
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for EMC Isilon Enterprise Advanced Bundle
  • 1 node
  • Tier 4
  • phone consulting
  • 1 year
  • 24x7
EMC Premium Support offers mission critical support for extremely fast resolution, including 24x7 customer service and monitoring, priority onsite response for critical issues, installation of operating environment updates, and installation of all replacement parts.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: VCE
Compatibility: PC
Manufacturer: VCE Company
Model: Premium Support
Packaged Quantity: 1
Product Line: EMC

Licensing
Pricing Level: Tier 4

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity critical
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity high
Response Time: 2 hours



Limitation: Severity medium
Response Time: 3 business hours



Response Time: 8 business hours



Service Type: Web support



Service Type: New releases update



Service Type: Installation



Service Type: Remote monitoring



Service Type: Web knowledge base access

Software
License Qty: 1 node
Software Title: EMC Isilon Enterprise Advanced Bundle

 
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12/4/2016 6:54:46 PM
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