EMC Premium Support - technical support - for EMC VNX Software Essentials P

Mfg. Part: YSE000UM00129659 | CDW Part: 3981121 | UNSPSC: 81112201
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This item was discontinued on February 17, 2017.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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Mon-Fri 7am-7:30pm CT
  • Technical support
  • for EMC VNX Software Essentials Pack
  • 1 storage array
  • for EMC VNX5600
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for EMC VNX Software Essentials Pack
  • 1 storage array
  • for EMC VNX5600
  • phone consulting
  • 1 year
  • 24x7
EMC Premium Support offers mission critical support for extremely fast resolution, including 24x7 customer service and monitoring, priority onsite response for critical issues, installation of operating environment updates, and installation of all replacement parts.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Installation Type: Locally installed

Brand: VCE
Compatibility: PC
Manufacturer: VCE Company
Model: Premium Support
Packaged Quantity: 1
Product Line: EMC

Licensing Details: For EMC VNX5600

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity critical
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity high
Response Time: 2 hours

Limitation: Severity medium
Response Time: 3 business hours

Response Time: 8 business hours

Service Type: Web support

Service Type: New releases update

Service Type: Installation

Service Type: Remote monitoring

Service Type: Web knowledge base access

License Qty: 1 storage array
Software Title: EMC VNX Software Essentials Pack

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4/26/2017 12:50:24 PM
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