13

VMware Support and Subscription Production - technical support - for VMware

Mfg. Part: THIN5-CL-P-SSS-C-R | CDW Part: 3255656 | UNSPSC: 81112201
$18.94Advertised Price
Close

Have leasing questions? Let us know how can we help.

Note: Leasing is available to organizations only. Leasing is not available to individuals.
800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Technical support
  • for VMware ThinApp Client License ( v. 5 )
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
View More
Product Overview
Main Features
  • Technical support
  • for VMware ThinApp Client License ( v. 5 )
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: VMware
Compatibility: PC
Manufacturer: VMware Renewals
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 6 contacts



Support Details Full Contract Period: 1 year



Support Details Location: On-site

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: 12 business hours



Service Type: E-mail consulting



Service Type: New releases update



Service Type: Web knowledge base access



Service Type: Web support



Service Type: Remote monitoring



Limitation: Severity critical
Service Type: Technical support

Software
Software Title: VMware ThinApp Client License
Version: 5

Product Reviews
Rated 4 out of 5 by 1reviewer.
Rated 4 out of 5 by I found the capture & deploy features very valuable. Valuable Features:I found the capture & deploy features very valuable.Improvements to My Organization:Organizations are using it to virtualize applications that traditionally would Not be good candidates from app standpoint (ie: Siebel web apps with IE). It is allowing firms to extend application lifecycle for internal specific business units usage even if the app is out of support with vendor etc.Room for Improvement:There are some functional areas Thinapp could be improved. Perhaps including application specific or hardware specific virtual driversUse of Solution:3 yearsStability Issues:None that I can rememberCustomer Service:8 or 9Technical Support:8 or 9Previous Solutions:Thinapp was preferred by customer ops team. they had previously used it to virtualize other internally used apps and it worked well.Initial Setup:Fairly straight forward to install ..capture app...kickoff virtualized app bundled in IEImplementation Team:Implemented internal on project. Worked direct with both Vmware Support & Siebel support which I thought provided a strong level of support. As this was a thinapp v6/7 enterprise editions.. virtualization project for Siebel webapp on IE.ROI:90%Cost and Licensing Advice:Do your researchOther Solutions Considered:NoOther Advice:A great solution to get started with app virtualization , app mobility and deploymentDisclaimer: I am a real user, and this review is based on my own experience and opinions. February 23, 2016
  • 2016-10-30 T09:15:42.522-05:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_1, tr_1
  • loc_en_US, sid_3255656, prod, sort_default
1-1 of 1
 
Adding to Cart...
12/3/2016 3:51:31 AM
^ Back to Top

Maximum 300 characters
An account manager will email you within one business day to confirm your request.

Your Quote has been submitted

What Happens Next? A confirmation email is on its way. Within one business day, you will be contacted by an Account Manager to finalize your quote.

Error!

Something went wrong.

Please try again later.

License Selector

    The license selector is not currently available. Please try again later.