133

VMware Support and Subscription Basic - technical support - for VMware Coll

Mfg. Part: V-COL-SSS-U-G-A | CDW Part: 3965971 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for VMware Collaboration Bundle
  • 1 user
  • academic
  • emergency phone consulting
  • 1 year
  • 12x5
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Product Overview
Main Features
  • Technical support
  • for VMware Collaboration Bundle
  • 1 user
  • academic
  • emergency phone consulting
  • 1 year
  • 12x5
  • response time: 4 business hours
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: VMware
Compatibility: Android , Apple iOS , Mac , PC
Manufacturer: VMware Federal
Model: Basic
Packaged Quantity: 1
Product Line: VMware Support and Subscription

General
Installation Type: Locally installed

Licensing
License Pricing: Academic

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 4 contacts



Support Details Full Contract Period: 1 year

Service & Support
Response Time: 4 business hours
Service Availability: 12 hours a day / 5 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 8 business hours
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 12 business hours



Limitation: Severity level 4



Service Type: E-mail consulting



Service Type: Web knowledge base access



Service Type: Web support



Service Type: New releases update



Service Type: Remote monitoring

Software
License Qty: 1 user
Software Title: VMware Collaboration Bundle

 
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12/2/2016 10:36:43 PM
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