VMware Support and Subscription Basic - technical support - for VMware vCen

Mfg. Part: VCHB-VCMS-G-SSS-C | CDW Part: 1711895 | UNSPSC: 86101601
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  • Technical support
  • for VMware vCenter Server Heartbeat
  • 1 server
  • phone consulting
  • 1 year
  • 12x5
  • for P/N: VCHB-VCMS55-C
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Product Overview
Main Features
  • Technical support
  • for VMware vCenter Server Heartbeat
  • 1 server
  • phone consulting
  • 1 year
  • 12x5
  • for P/N: VCHB-VCMS55-C
VMware vCenter Server Heartbeat delivers high availability and disaster recovery for the vCenter Server platform and all of its components - including the database and licensing server - with failover across the LAN or WAN. It supports P2V, P2P and V2V failover, ensuring consistent operation of VMware Infrastructure when vCenter Server is threatened by unplanned or planned downtime regardless of your infrastructure. It monitors vCenter Server and provides the broadest range of protection against application or operator errors, operating system or hardware failure, or external events.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Basic
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Service Availability: 12 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Availability (Time): 6:00 AM - 6:00 PM
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 8 business hours

Limitation: Severity level 3
Response Time: 12 business hours

Limitation: Severity level 4

Service Type: Web support

Service Type: Web knowledge base access

Service Type: New releases update

License Qty: 1 server
Software Title: VMware vCenter Server Heartbeat

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10/28/2016 5:41:22 AM
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