VMware Support and Subscription Basic - technical support - for VMware vCen

Mfg. Part: VCCB25VM3GSSSC | CDW Part: 2612070 | UNSPSC: 86101601
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  • Technical support
  • for VMware vCenter Chargeback Manager ( v. 2.0 )
  • 25 virtual machines
  • emergency phone consulting
  • 3 years
  • 12x5
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Product Overview
Main Features
  • Technical support
  • for VMware vCenter Chargeback Manager ( v. 2.0 )
  • 25 virtual machines
  • emergency phone consulting
  • 3 years
  • 12x5
  • response time: 4 business hours
  • for P/N: VC-CB-25VM-C
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Basic
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years / 12 contacts

Support Details Full Contract Period: 3 years

Service & Support
Response Time: 4 business hours
Service Availability: 12 hours a day / 5 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Emergency phone consulting

Limitation: Severity level 2
Response Time: 8 business hours
Service Type: Phone consulting

Limitation: Severity level 3
Response Time: 12 business hours

Limitation: Severity level 4

Service Type: Web knowledge base access

Service Type: New releases update

Service Type: Web support

Service Type: Remote monitoring

Service Type: E-mail consulting

License Qty: 25 virtual machines
Software Title: VMware vCenter Chargeback Manager
Version: 2.0

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10/26/2016 4:35:50 AM
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