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VMware Support and Subscription Production - technical support - for AirWat

Mfg. Part: V-K1T-SSS-D-P-A | CDW Part: 3966138 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for AirWatch K12 Suite with Teacher Tools
  • 1 device
  • academic
  • K-12 Schools
  • emergency phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for AirWatch K12 Suite with Teacher Tools
  • 1 device
  • academic
  • K-12 Schools
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: VMware
Compatibility: PC
Manufacturer: VMware Federal
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 6 contacts



Support Details Full Contract Period: 1 year



Support Details Location: On-site

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: 12 business hours



Service Type: E-mail consulting



Service Type: Web support



Service Type: Web knowledge base access



Service Type: Remote monitoring



Service Type: New releases update



Limitation: Severity critical
Service Type: Technical support

Software
License Qty: 1 device
Software Title: AirWatch K12 Suite with Teacher Tools

General
Installation Type: Locally installed

Licensing
License Pricing: Academic , K-12 Schools

 
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12/7/2016 8:51:16 AM
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