VMware Support and Subscription Production - technical support - for VMware

Mfg. Part: VC-O5-TM-P-SSS-A | CDW Part: 2601808 | UNSPSC: 86101601
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  • Technical support
  • for VMware vCenter Operations Manager ( v. 5.0 )
  • Terabyte Managed
  • academic
  • emergency phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for VMware vCenter Operations Manager ( v. 5.0 )
  • Terabyte Managed
  • academic
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
VMware Production Support is designed with your production environments in mind. The global support centers are staffed around the clock to provide you access to the industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Support, 24 Hour Sev 1 Support - 7 days a week. Only Partners authorized with a VMware Academic Specialization may have access to quote this Academic SKU. This sku is for Academic purposes only.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

License Pricing: Academic

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 6 contacts

Support Details Full Contract Period: 1 year

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting

Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting

Limitation: Severity level 3
Response Time: 8 business hours

Limitation: Severity level 4
Response Time: 12 business hours

Service Type: E-mail consulting

Service Type: Web knowledge base access

Service Type: Web support

Service Type: New releases update

Service Type: Remote monitoring

License Qty: Terabyte Managed
Software Title: VMware vCenter Operations Manager
Version: 5.0

Product Reviews
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10/25/2016 3:46:52 AM
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