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VMware Support and Subscription Production - technical support - for VMware

Mfg. Part: HSV-B1ASP-36MT2-C1S | CDW Part: 3307325 | UNSPSC: 86101601
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Technical support
  • for VMware vCloud Air Virtual Private Cloud
  • subscription license
  • volume
  • monthly fee
  • Tier 2
  • EUR
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Product Overview
Main Features
  • Technical support
  • for VMware vCloud Air Virtual Private Cloud
  • subscription license
  • volume
  • monthly fee
  • Tier 2
  • EUR
  • United Kingdom Data Center
  • emergency phone consulting
  • 3 years
  • 24x7
  • response time: 30 min
The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Hosted Service Type: ASP
Installation Type: Hosted

Header
Brand: VMware
Compatibility: PC
Manufacturer: VMware Hybrid Cloud
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Licensing
License Pricing: Monthly fee , Volume
Licensing Details: EUR - United Kingdom Data Center
Pricing Level: Tier 2

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years / 6 contacts



Support Details Full Contract Period: 3 years

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: 12 business hours



Service Type: E-mail consulting



Service Type: New releases update



Service Type: Web knowledge base access



Service Type: Web support



Service Type: Remote monitoring

Software
License Type: Subscription license
License Validation Period: 3 years
Software Title: VMware vCloud Air Virtual Private Cloud

 
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12/10/2016 1:09:28 PM
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