VMware vCenter Operations Manager for View - license

Mfg. Part: VC-O5-VU10-C-L1 | CDW Part: 2696046 | UNSPSC: 43233004
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  • License
  • 10 concurrent users
  • VPP
  • level 1 ( 250-599 )
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License Category: License
License Qty: 10 concurrent users
License Type: License
Licensing Program: VMware Volume Purchasing Program (VPP)

Brand: VMware
Compatibility: PC
Manufacturer: VMware VPP Licensing Prog
Model: For View
Packaged Quantity: 1
Product Line: VMware vCenter Operations Manager

Category: Utilities
Subcategory: Utilities - virtualization management

License Pricing: Volume
Pricing Level: Level 1
Pricing Range: 250-599

Product Reviews
Rated 3.9 out of 5 by 33reviewers.
Rated 3 out of 5 by It shows detailed metrics that are difficult to collect on your own. I would like to see them rewrite the database and the underlying infrastructure. Valuable Features:The most valuable feature of the product is the visibility into the infrastructure and user experience of the customer's network. It shows detailed metrics that are otherwise very difficult to collect on your own. You can pull up the latency between your storage arrays, your CPU, contention that you would have between there, and RAM utilization based on host, based on VM, and based on application cluster.Improvements to My Organization:It allows them to remedy problems much quicker in their environments, get that continuous health and improvement; a continuous improvement process.We have used it to identify problems that avoids outages or shortens outage time, and for performance and capacity management.Room for Improvement:I would like to see a rewrite of the database; a rewrite of the underlying supporting infrastructure.It should be able to capture historical in-guest metrics for VDI. Currently, it has a limited set of data that it can keep over time, which is challenging when trying to support an organization long-term.Stability Issues:I’m not as comfortable with regard to stability. Some of the limitations of the database concern me. It is able to accept third-party data, but limits the amount it can take, in order to keep performance up. VMware actually limits their partners on what data they want them to send, as well as limit some of the information the partners collect because it'll overrun the schema. There are some architectural changes that must be made that will take time and resources.Scalability Issues:Again, I have concerns regarding the underlying database architecture.I have not experienced slowness.Technical Support:Personally, I have not used technical support. Our customers do though.Previous Solutions:We were previously using multiple tools, so this product collapsed a lot of tools into a singular platform to view all the information.Other Solutions Considered:We also use LogicMonitor, and there are a couple of others out there that we're using right now.Other Advice:Validate your environment in terms of how large you plan to grow, and ensure that the environment is going to give you what you need.Disclaimer: I am a real user, and this review is based on my own experience and opinions. October 23, 2016
Rated 4 out of 5 by It understands what is normal for a workload and alerts only if the workload goes outside that boundary. Valuable Features:The most valuable feature is the fact that it understands what is normal for a workload and alerts only if you go outside the given boundary. It knows if a workload spikes at the end of the month, that doesn't mean it has to alert, because if that workload is spiking every time at the end of the month, it knows this is normal for that workload and will not alert. It'll only alert if that spike goes beyond the normal range of that spike.It has the ability to filter and alert you only when you want to be alerted. It understands the IO profile of the workload. It knows when it has spikes, when it has valleys, in a manner of speaking, and accordingly will alert you.Improvements to My Organization:It's a great troubleshooting tool. If you have enough management packs in it, you can see the entire supply chain all the way from storage to compute. It helps you see where exactly, potentially the problem is happening.Of the newest features, the workload balancing is something we might use. Currently, the way our clusters are laid out we truly do not have a need for that use case. We are not a good candidate for that use case, but the fact is it might help us when we try to consolidate data centers. It can help us to take two clusters into the data center and perhaps migrate workload between the two. It might be used for a data center migration, the way I look at it.As far as using the capacity and performance management features to save on storage, I cannot answer to that because we have a different team for storage. They manage the storage, they monitor performance and capacity. We monitor the compute side. We use vROps on a regular basis from a capacity management for the compute side; the built-in features, views, heat maps, and whatever they have are pretty good indicators of when we need to add capacity. It has been pretty reliable from that perspective in the sense that it tells us we have a defined threshold that it takes us x number of days to add capacity. It has been pretty reliable from that perspective.I haven't yet truly used it for proactive monitoring. It's been reactive, but it helps nail down the issue very quickly, based on a VM, a host, or whatever. Their views are the biggest source of views out there.Room for Improvement:I think they need to make the UI a little bit more simplistic. It can be a little overwhelming for people who have never used the tool before. For someone who is using these products, you can find things very easily once you're in the UI, but we tried for our users so that they can go in and look for their stuff in there. If they can make the UI a little bit more simplistic, that would probably be one thing I would ask for.We are trying to empower the users. They should be able to go in and look for their VMs and do minor-level troubleshooting and similar tasks. The UI is a little cluttered from that perspective. If they can make the UI a little bit easier, similar to Google, it would help a lot.We run infrastructure. Users have a mindset of different things they look for. For them, if there's a custom dashboard that we could set up with a very simple basic UI, where they can see the obvious things. They could just jump in there and see that dashboard, see where the problems are happening right away, instead of moving all over the place. That's why I haven’t given the product a perfect rating.Stability Issues:If it is designed well, it is quite stable. You need to know how many VMs will be reporting up to it. Based on that, if you stand up the cluster with a sufficient number of nodes; data nodes, management nodes and remote collectors. If you design it accordingly, based on the requirements, it performs really well.Scalability Issues:So far it's been working well. We have a pretty big cluster; it's around seven nodes. It has been working just fine.Technical Support:I have run into issues and the support I have needed was more from a guidance perspective than any big help; just asking them, having an upgrade, what would be the steps? What is the recommended procedure, if any? Is there any good guidance around it? They have been pretty helpful with that.I haven’t actually had many issues with technical support. Once they kind of laid it out, given the environment, “This is how we would recommend that you do the upgrade.” The upgrade itself takes time just because of the scale of the environment. Beyond that, not much.Initial Setup:I was not involved in the initial set up, but I have been involved since then. The solution was already stood up by another team member of ours. He's no longer there, so I inherited the solution, but I have expanded the cluster and I've incorporated additional BUs that we have all over the U.S. and they're reporting into vROps now.Other Advice:It's a pretty big product. From our perspective, it does a lot for you. You just need to do your homework and try to understand what you're looking for. It has all the answers in there. It does. You just have to know what you're looking for and know where to go to look for it because it can be a very complex product for a first time user. It can be.Disclaimer: I am a real user, and this review is based on my own experience and opinions. October 20, 2016
Rated 4 out of 5 by It helps me consolidate leads in a cluster versus adding new clusters. Valuable Features:vROps offers a lot more detail that is really helpful for the enterprise. For example, when you're doing performance troubleshooting, or evaluating the efficiency of mission-critical labs, capacity planning, or just looking at environment consolidations, for example, to cut costs. I have actually used it to a fair degree to bring about a few thousand dollars of savings, partially because of how the environment was configured; which is how it should be configured. Those metrics were available through vROps. For example, consolidating the number of leads in a cluster versus adding new clusters for other business needs. There was a level of cost avoidance and there was a level of cost savings at the same time. This was in a previous company that I used to work with that I left just two months back.We use it to help the team understand how they should be leveraging that infrastructure and how it should be performing. For example, you can talk to your team and ask them to ensure performance at certain milliseconds for IOPS, specific gigahertz for performance, and then you have maybe 60% peak usage or 70% peak usage. There should be capacity for more production workload to go off and run when there's a peak demand in a sudden way; for example, unexpected requirements. At least your environment assigns resources appropriately from that standpoint. If you don't know how your environment is functioning, and you're just relying on real-time metrics, then you're not really planning ahead, and it also can cause a business impact because you don't really know what your environment is doing.Improvements to My Organization:We use it to help the team understand how they should be leveraging that infrastructure and how it should be performing. For example, you can talk to your team and ask them to ensure performance at certain milliseconds for IOPS, specific gigahertz for performance, and then you have maybe 60% peak usage or 70% peak usage. There should be capacity for more production workload to go off and run when there's a peak demand in a sudden way; for example, unexpected requirements. At least your environment assigns resources appropriately from that standpoint. If you don't know how your environment if functioning, and you're just relying on real-time metrics, then you're not really planning ahead, and it also can cause a business impact because you don't really know what your environment is doing.Room for Improvement:During initial setup, it actually gives a lot of false alarms, so that's one aspect that can be improved, but that's why you have to tweak it to get the right type of metrics.If it were more agile and more self-descriptive, and in fact, scripted in a way that it just goes and self-installs, and then you specify certain metrics for configuration, that would be awesome.Also, it needs to catch up with the times. The user interface is really buggy and slow. I'm not sure if it is now on HTML5 or not, but I'm hoping it would be in the latest release. I do not have any experience with version 6 and later. My last experience was at 5.5.From that standpoint, other improvements would be some intelligence monitoring, and intuitive reporting. Machine learning, if it's integrated with the capabilities of vROps, would be awesome. For example, why should I set an alert at 65% for one environment and 75% at the other, when it might change or fluctuate from time to time. If there's machine learning and it automatically knows the optimum level, that would be awesome. Half of the configuration pain gets cut down right there.Stability Issues:It is rock solid once it's configured properly and it's running.Scalability Issues:I have had no issues with scalability, as far as I was concerned. I have actually used vROps for thousands of VMs and have had no issues.Technical Support:I’ve never had to call VMware for any type of technical support, except maybe for one time when we had an issue with the SQL database - but over a year, one call is nothing.Initial Setup:There is a little bit of complexity initially to set the right metrics and put in certain alerts and tweaks.Other Solutions Considered:There are competitors who are doing something similar, with regards to machine learning. For example, Splunk, not a direct competitor to vROps, but does a lot of stuff that vROps does. CloudPhysics is a great tool. I have also tested out CloudPhysics and worked with one of it in one of the clusters. I can tell you that it’s also a really good product. VMTurbo is another competitor to vROps, but it does a few other things that I might not want to do in an automated fashion in an enterprise. However, there are other things that VMTurbo would be really good at doing where people want that level of automation.When we spoke to vendors, the detailed metrics was the biggest thing. The level of granularity you get, it's awesome. One bad thing about vROps is the level of granularity from a time perspective; it averages data out at five minutes. If it was possible to go down to 30 seconds, for example, or 10 seconds, that would be really great.Granularity is good but I want even more, because, to be honest, peaks don't stay around for five minutes. When data gets averaged out at five-minute intervals, you don't catch all of the required information that you need. Still, you get a lot of information out of vROps because you can tweak it for time.Other Advice:If you have all the core pieces of VMware, vROps is a no-brainer. If you want a little more level of agility, there are other products at play, but it all depends on your requirements. You can't go wrong with vROps. Are there things that are always going to be better? There would be. Would vROps catch up? It would. Would it evolve into something new? It might. Right now, it's there. It does everything you want it to do.Disclaimer: I am a real user, and this review is based on my own experience and opinions. October 4, 2016
Rated 4 out of 5 by Quick heads-up display that is nicely concise on what's going on in the environment. Valuable Features:In comparison to the other management suite that we tried, StrataCloud (which started out as Reflex), vROps has a very quick heads-up display that is nicely concise on what's going on in the environment. It shows the overall health of the environment with weather maps, and it quickly drills down - seems to be - a bit deeper than the other products that I've tried. Not so much fluff, more tech talk.In terms of what we found the most useful, we were having storage problems and instead of, where StrataCloud points you to another map that goes one level deeper, vROps is very concise; it'll give you the HBA number, the LUN, and exactly what it's seeing. It was latency in our case.Another benefit is the kind of manager-based mapping it can do and the layout; they love that kind of stuff.Improvements to My Organization:We have another management platform installed in another one of our clusters, for a different department. When we get help ticket calls and I have to use that other platform, it seems to take me forever to actually drill down to what the problem is. vROps is faster. vROps just drills down to the nitty-gritty and if you're a tech, it tells you what you need to see. The important information.We have nothing documented, but when we first put in vROps, we were having storage latency problems and we weren't sure where it was coming from. We weren't even sure it was a storage latency problem and immediate after installing vROps, it narrowed the issue down right to the VM store and the iSCSI adapters that were causing us our problems.It also helped us with performance management: virtual CPUs, under-sizing and over-sizing, and the RAM.Room for Improvement:Personally, from what I've seen, I think what I'd like to do is get the inside log added to it now for an even deeper drill down into what's going on in the environment. Based on what I saw at VMworld, I think I might be missing stuff. I don't know if I have any proof of that. With vROps, you're not seeing small faulted events unless you drill down deeply. With the VM login site added to it, it's going to tell me everything: initial events and it builds very nice graphs of events and the amount of events that occur over time to customizable periods.I think I’d like it to be easier to see that type of information, based on what I saw in a lab at VMworld. I really didn't know I was missing anything, and I might not be, but based on the lab, I think that we are not getting full visibility right now without that.Also, I think it should be cheaper, especially at an enterprise level. If it could be cheaper, that would be great.Stability Issues:I've had no issues with stability.Scalability Issues:I don't know; we've never had to grow it out beyond the initial install, so I don't know if I can speak to that either.We have 600 VDIs; that's one install, and then we have probably about 300 and so servers.Technical Support:We've used our SE as technical support, and he's really good. He knows the product and whenever we were having trouble, he was able to help us out. It was more with the install; haven't had a lot of trouble since the install.Previous Solutions:We started with nothing and then we bought another product, StrataCloud, because we were aware it was taking way too long and we just didn't know what was going on. You get the ticket call saying things are slow and without a product like that, where do you start? I think initially the investment was in StrataCloud because vROps was just too expensive.We got into it because it was included in our licensing level with VDI. As soon as we installed VDI, it just quickly showed us a ton of problems we were having we didn't even know about. After seeing it there now this year, what I'd like to do is push back, see if I could get the product we're using out and invest on this one on the other side - on our production server side also.Initial Setup:We had some initial setup issues; I think there was some kind of a shim driver we had to install, if I'm remembering correctly. We had some issues with that shim driver initially. He did it remotely; he called in and we got over it quickly, the initial problems.The full install was a few hours.Other Solutions Considered:We had a request for proposals on management suites and the winner of that RFP was the StrataCloud suite. At that time, we had 6 or 7 competing products come in (all of their names escape me right now). They were all demo’d and we chose the one we were on based on a number of different areas, but I think the biggest one was price.Price wasn't the most important part to me; it was important to the people buying, the end financial guy. To the technicians, we all wanted the best technical product.I don't know if that is vROps, but right now it seems to me to be the best one.Other Advice:For me, from what I've seen, just go with the vendor’s monitoring product. It seems to be that they always know the product best. If you go for somebody else, I think for the most part you might not be seeing the information presented the same way.Disclaimer: I am a real user, and this review is based on my own experience and opinions. October 3, 2016
Rated 4 out of 5 by I like the predictive analytics. Over time, it learns the environment, including the peaks and valleys. Valuable Features:The number one, most valuable feature is the simplicity of deployment. It's basically an appliance you deploy. It's easy to go in; you set up your connector to vCenter and it pulls in the information.I like the predictive analytics, so over time, vROps will learn the environment; learn when you have peaks and valleys.I like the heat map, unless there's a bug. I ran into an issue before and it relates to where there was a bug, everything was red. The week after I left the deployment, I had to, put out a new release. I had to go and wipe everything and re-install it. That was a pain, but that's what I like the most. It learns the environment. You can see where your sore spots are. Where you have contention. As a former sys admin, that helps a lot.Improvements to My Organization:Going back to the heat map, it gives you more visibility. You go into a vCenter and see, this data store is getting full, or this or that.It simplifies the troubleshooting when you have a VM that is having problems. You can go into vROps and see, for example, there is high disk latency on this data store. You can see it instantly. The VM will show red and you can see which VM has the problem and where the issue is at.Room for Improvement:For previous releases, I would say they needed to streamline the deployment model, which they’ve now done.I'd like to see them bring custom dashboards into all versions of the product. A lot of times I'm deploying vROps, the base version comes with essentials plus kit and it doesn't allow you to do custom dashboards. You've got to get the higher tier.Right now, when I install vROps, it has the default: Here's your heat map, here's this, here's that. If they had a way to do custom dashboards, they could create one for the storage guy to go in - okay, here's all the top storage things the vCenter is saying. Or, they could have the sys admins that manage, maybe Linux or Windows, create custom dashboards that show the top five Linux VMs that are having issues or the top five Windows VMs.That would probably be the biggest improvement they could make.Stability Issues:Since I mainly just install it and go, it's fairly stable. I haven't had any customers report that vROps keeps crashing or that they’re having issues. It seems fairly stable for what I use it for.Scalability Issues:I don't have too much insight on that because most of my deployments have been fairly small.Technical Support:I haven't had to use technical support yet.Initial Setup:Initial setup is super easy. All of the OVA appliances - as far as what I've used - from VMware are easy. What's even easier is - I don't remember which release it was - but it's now a single appliance. Whereas before, there were multiple appliances. It could get somewhat convoluted because you had to get multiple IPs, but they've really streamlined the deployment model with one appliance, one VM to run it.Other Advice:Make sure you read the release notes.I would usually try and deploy the very latest version. I ran into issues where there was a bug and the reporting was broken.We use vROps because it just makes sense. vROps is being included in most bundles that our sales team is selling. It's nice. I like to stay within the same family of products; one throat to choke if something goes wrong.Disclaimer: I am a real user, and this review is based on my own experience and opinions. October 3, 2016
Rated 4 out of 5 by It integrates with vRealize and VMware solutions. We get operation-level understanding across the environment. Valuable Features:vROps is integrated with vRealize and VMware solutions, which helps us to get the best operation-level understanding across the environment; we get all the utilization reports.By using vROps, you can actually automate your tasks, integrate it with vRO workflows, and amazing results can come up.We have also used the integrations with DRS using the Site Recovery Manager, which are quite good. If anything happens at one site, another site immediately takes over; you can do that using vROps.Improvements to My Organization:We have improved our understanding in terms of writing PoCs, and providing concrete examples of how vROps and vRA can get into the environment.Room for Improvement:It should have some connectors in terms of showcasing third-party vendor's functionalities. For example, if some third-party storage that has been connected to the environment, this solution should actually be used instead of some third-party monitoring solution. This solution should work across the environment on its own, instead of relying on some trigger-pointed third party location and then acting it on it.It should have some more functionality in terms of getting some more third-party vendor application-level integration.Stability Issues:The majority of VMware products are very stable, and I'm very happy with vROps.Scalability Issues:I have not encountered any scalability issues.For PoCs, we have set it up for a cluster of five servers to showcase the scalability of VMware products.Technical Support:I have used technical support, because the VMware solutions guidelines are quite complete and amazing.Previous Solutions:I previously used a lot of freeware monitoring tools like Cacti ( https://www.itcentralstation.com/products/dassault-catia ), Nagios ( https://www.itcentralstation.com/products/nagios ), and Ganglia.We felt that we needed to invest in paying for a solution because it's amazing. The integration with the VMware family is amazing.Initial Setup:Initial setup is 9/10; it was nearly flawless. Some minor configuration services were complex; how you connect it out across, or how you actually connect two different services.Other Solutions Considered:Before choosing this product, I did not evaluate other options.Disclaimer: I am a real user, and this review is based on my own experience and opinions. September 30, 2016
Rated 4 out of 5 by It shows whether you're using too many resources on VMs. It was included in vSphere Enterprise Plus. Valuable Features:The capacity information is the most valuable feature of vROps. It shows that you're using too many resources on VMs, and you can reclaim some resources. It provides that kind of insight so that we right-size and not over-provision VMs. For example, if someone says that they think they need eight CPUs, we can show them that they don’t; that they only need two. It’s beneficial in that way. That’s starting to happen more and more.I also appreciate the health monitors. When we get the alerts and so on, we can very quickly see what the problem is. Sometimes it's kind of difficult to get that information directly from vSphere itself, so it enables us to get it quicker. We're fortunate in our environment; we bought vSphere Enterprise Plus and vROps comes with it. We didn't have to buy it separately.We're not very mature with our vROps installation, but we are trying to learn more and more about it, and use it more and more. One thing I wasn't aware of: I didn’t know you could monitor external things, such as Brocade ( https://www.itcentralstation.com/vendors/brocade ) switches or something like that. I didn't know that was a possibility with vROps.Room for Improvement:Feature-wise, I don't know that I'm looking for any more features. What I would need more help with is establishing the correct baselines and that's something that's very subjective, based on each individual company. From my perspective, that's something I could use some help with; making sure I get the baseline set correctly. If you just take the out-of-the-box settings and an alert goes off because you have a certain disk latency, is that really a problem? Is that the correct level for your organization? The out-of-the-box settings might not be the best for your environment. I would think each organization would need to develop its own baseline, and that can be the trickiest part. Sometimes, you need a little guidance with that. You kind of have an idea of what is bad, but sometimes it needs to be a little more tight. Maybe they could offer a questionnaire or some sheet that I can go through that will help me establish what might be the current baselines for me. Something like that.I'd also like to see a mobile interface. I don't know if later versions offer it, because we're on 5.5. I guess some of their guys are working on it, so it very well could be in later versions, but a mobile interface is something I can see as being beneficial.Stability Issues:It is absolutely stable; no issues whatsoever.Scalability Issues:It scales really, really well. When we did it, we just installed it and it started doing the analysis. It's pretty much, set it and forget it. We need to adjust our baselines and similar items, but it's scaled really well for us. We have about 320 VMs. We're not doing any videography or anything like that, so it's just our service infrastructure and I would say we're about 80% virtualized.Technical Support:We don't have to call very often for VMware support.The biggest problem we had was with licensing, figuring out purchasing and those kind of logistical issues; not technical issues.Previous Solutions:I did not previously use a different solution. The reason I initially wanted to look at it was to gain more insight into alerts, performance, and that type of information. As I’ve mentioned, it's kind of difficult to get that directly out of vSphere sometimes. I wanted to see what vROps would give me and it's very useful.Initial Setup:Initial setup very straightforward: install the virtual application, and let it start monitoring. Getting the web interface and all that set up wasn't that difficult. There's plenty of documentation out there on it. It took a couple of days, on and off. While I was working on it, I would get pulled off on something else, so it took a couple of days.Other Solutions Considered:As I’ve mentioned, it was included with our Enterprise Plus, so it was a no-brainer.Other Advice:vROps is definitely something you would want to look at because of the tight integration with vSphere. I don't know whether I would want to look at another product to do this type of information gathering and alerting. I've had some of my engineers look at some other solutions. They come back, share what they found, show it to me and I think, I don't know why we need to look at that. We have vROps and it works a lot better than that.Do yourself a favor and look at vROps.Disclaimer: I am a real user, and this review is based on my own experience and opinions. September 29, 2016
Rated 4 out of 5 by It provides a view into all of my clusters from each one of my data centers at the same time. Valuable Features:The most valuable feature is the ability to get a view into all of my clusters from each one of my data centers at the same time.Improvements to My Organization:It allows us to meet the needs of our customers a little better as far as capacity management. We can keep ahead of the curve of adding new hardware at the cluster side to meet the demand for what the other teams – such as the Windows team and Linux teams – need for their VMs.Room for Improvement:The biggest room for improvement that I can see on vROps is for slightly better definitions around the metrics inside of the reporting. For some of that, it's difficult to find any kind of documentation that explains exactly what you're getting out of each particular metric.Stability Issues:I haven't seen any issues with stability at all. It works great.Scalability Issues:Once again, I don't see any issues with scalability.Technical Support:I have not had to use technical support.Previous Solutions:We weren't using anything previously. Of course, we had a few talks with our reps at VMware, and they suggested we use it. We looked into it a little bit and it looked like it'd be a good tool for us.The most important criteria when selecting a vendor such as VMware is obviously market space and how popular they are. What everybody else's experience with them are.Initial Setup:I was not involved in the initial setup. I heard it was straightforward for us.Other Solutions Considered:I don't believe we were considering any other solutions at the time.Other Advice:Definitely give vROps a shot; at least if you can get a PoC to see if it works and if it's the right solution for you.I think it works good. I'm not as experienced with it as some of the other people on my team, so they might have a few more things they dislike or like more about it. But so far from what I've seen, it works great.Disclaimer: I am a real user, and this review is based on my own experience and opinions. September 29, 2016
  • 2016-10-25 T09:38:19.043-05:00
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