Websense Mission Critical Support - technical support - 5 months

Mfg. Part: MCSN-X-CP05-N | CDW Part: 4188479 | UNSPSC: 81112201
$1,910.20Advertised Price
Lease Option ($59.60 /month) Lease Availability

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Note: Leasing is available to organizations only. Leasing is not available to individuals.
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Technical support
  • 1 user
  • phone consulting
  • 5 months
  • 24x7
  • response time: 30 min
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Product Overview
Main Features
  • Technical support
  • 1 user
  • phone consulting
  • 5 months
  • 24x7
  • response time: 30 min
For large organizations that require secure, continuous protection from external threats and internal leaks, Websense offers Mission Critical Support, its highest level of service. Mission Critical Support combines all the benefits of Premium Support (24 x 7) with superior technical response coordinated by a highly proactive technical account manager (TAM). A TAM is assigned to your account and works closely with your organization to ensure the highest performance, reliability and availability of your Websense solutions. Your TAM takes the time to understand your complex environment in order to provide strategic support planning to help mitigate security risks, resolve issues quickly and minimize downtime for your critical systems. Mission Critical Support includes architecture reviews, migration planning assistance, training recommendations and periodic account reviews to keep your business running and ensure you can leverage the power of integrated Web, messaging and data security solutions. With Mission Critical Support you are guaranteed the fastest path to resolving your most pressing support issues with expedited call handling, ahead of other customers. With unlimited 24 x 7 access to senior technical support engineers and product specialists, Mission Critical Support provides personalized and essential protection for your critical applications to help you maximize your ROI with Websense.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Installation Type: Locally installed

Brand: Websense
Compatibility: PC
Manufacturer: Websense
Packaged Quantity: 1
Product Line: Forcepoint Mission Critical Support

Support Full Contract Period: 5 months
Support Details Full Contract Period: 5 months

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 2 hours

Limitation: Severity level 3
Response Time: 4 hours

Limitation: Severity level 4
Response Time: 1 business day

Service Type: New releases update

Service Type: Web knowledge base access

Service Type: Security alert notification

Service Type: Web support

License Qty: 1 user

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10/23/2016 9:38:57 AM
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