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Micro Focus Total Care - technical support (initial) - for ZENworks Configu

Mfg. Part: 877-001652-I | CDW Part: 4220621 | UNSPSC: 81112201
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  • Technical support (initial)
  • for ZENworks Configuration Management
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support (initial)
  • for ZENworks Configuration Management
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
How long would it normally take your IT staff to plan and implement a comprehensive change and configuration management system across your whole IT environment? With the ZENworks Configuration Management virtual appliance, the answer can be minutes - rather than days or weeks. With a virtual appliance approach, you can deploy a completely functional set of automated and policy-based configuration tools quickly, painlessly and without the need for specialized IT skills or additional resources.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: ZENworks Configuration Management

Header
Brand: Micro Focus
Compatibility: PC , Unix
Manufacturer: Novell
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (initial)

General
Electronic Distribution: Yes
Installation Type: Locally installed

Licensing
License Pricing: Volume

 
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2/22/2017 1:58:00 PM
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