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Zimbra Premium Support - technical support - for Zimbra Collaboration Suite

Mfg. Part: ZCSCE2-IS500-PSUP-C | CDW Part: 3286895 | UNSPSC: 86101601
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships today if ordered within 5 hrs 29 mins
  • Technical support
  • for Zimbra Collaboration Suite Consumer Edition
  • 500 mailboxes
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • for Zimbra Collaboration Suite Consumer Edition
  • 500 mailboxes
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
The premium support offers prioritized organizational relationship with Zimbra, including additional packaged Support Services.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Software
License Qty: 500 mailboxes
Software Title: Zimbra Collaboration Suite Consumer Edition

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Header
Brand: Zimbra
Compatibility: PC
Manufacturer: Vmware
Model: Premium Support
Packaged Quantity: 1
Product Line: Zimbra

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Availability (Time): 6:00 AM - 6:00 PM
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: 12 business hours



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Product Reviews
 
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12/7/2016 10:31:54 AM
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