Know your gear
When the unexpected occurs, NetIQ can send an expert to help you bring your systems back online. On-Site Support delivers highly skilled and focused resources when you need them, without the cost of hiring or training staff. The On-Site Support engineer works alongside your team during and directly following planned system changes. In addition, all On-Site Support engineers have access to the expertise of the entire technical support organization and the latest product and troubleshooting information.
Your staff members will also learn best practices from the On-Site Support engineers, enabling them to quickly and efficiently solve future problems. You will be able to lower IT costs and heighten productivity throughout the department because staff will reduce downtime and spend more time focused on strategic initiatives, ensuring you maintain a distinct advantage over your competitors.
Your staff members will also learn best practices from the On-Site Support engineers, enabling them to quickly and efficiently solve future problems. You will be able to lower IT costs and heighten productivity throughout the department because staff will reduce downtime and spend more time focused on strategic initiatives, ensuring you maintain a distinct advantage over your competitors.