Nutanix Platinum Plus - extended service agreement (renewal) - 3 years - on-site

Nutanix's platinum plus program is designed for large enterprises that operate Nutanix products in a mission-critical 24x7 environment, and cannot afford to take any downtime. The platinum plus service plan entitles customers to 24 hour, priority call and case handling, direct access to senior level engineers, and up to 4 hour on-site service.