VMware Mission Critical Support - One Geography Option - technical support
Mfg # MCS-GEOG-SUP-C
CDW # 4069184
Quick tech specs
- One Geography Option
- for non-ELA customers
- 1 year
- response time: 30 min
- Technical support
- emergency phone consulting
- 24x7
Know your gear
VMware Mission Critical Support is offered as a supplement to VMware Production Support and Subscription Service, and is intended to complement the value you receive from your VMware Technical Account Manager. Mission Critical Support is designed for customers who need access to senior-level, proactive support staff to keep their virtual infrastructures up and running.
You will receive an assigned account manager who will work with you to provide support request escalation and management, facilitate recurring team meetings, status updates and progress reports, provide trend analysis and feedback based on your support activity, design a customized support plan to help ensure quick escalation and resource allocation, document and communicate environment knowledge to VMware technical staff to expedite troubleshooting efforts, coordinate multi-vendor troubleshooting efforts, promote regular and consistent communications between your organization and VMware internal groups, including support, engineering and management.
With Mission Critical Support, you'll receive unprecedented Priority Access to the most experienced support engineers with specialized knowledge in supporting virtualized environments. This helps ensure your unique support needs are addressed and resolved as quickly as possible.
You will receive an assigned account manager who will work with you to provide support request escalation and management, facilitate recurring team meetings, status updates and progress reports, provide trend analysis and feedback based on your support activity, design a customized support plan to help ensure quick escalation and resource allocation, document and communicate environment knowledge to VMware technical staff to expedite troubleshooting efforts, coordinate multi-vendor troubleshooting efforts, promote regular and consistent communications between your organization and VMware internal groups, including support, engineering and management.
With Mission Critical Support, you'll receive unprecedented Priority Access to the most experienced support engineers with specialized knowledge in supporting virtualized environments. This helps ensure your unique support needs are addressed and resolved as quickly as possible.