Novell Service Desk for Incident Management - license + Standard Maintenanc

Novell Service Desk reduces your mean time to repair (MTTR) and continually improves your service management environment by streamlining and automating a complete range of service desk functions. By applying industry acknowledged practices, Novell Service Desk's fully integrated service management tool allows you to solve, submit, track and manage requests via email, PDA or a convenient customer portal.