Software Details
- Technical support (renewal)
- Production License
- volume
- Multi-core
- phone consulting
- 8 incident
- response time: 1 h
- for PowerCenter Standard Edition
- 1 CPU core
- 4-7 licenses
- Multi-OS
- 1 year
- 24x7
Know your gear
Tailored for medium- to large-scale enterprises, the Enterprise Support program provides an access to the support staff globally for critical issues, significantly mitigating against costly downtime. The Enterprise support level provides access to the advanced, intelligent algorithm that monitors case activity in context and pre-emptively alerts support leadership of situations requiring their direct attention.