Health Insurance Leader Scales for Future Growth With Cloud Adoption Framework

Faced with impending legislative changes that would increase market competition, a leading health insurance provider sought to enhance its operational agility and scalability. The organization needed to modernize its infrastructure to expand into new markets, partner with more providers and optimize costs. CDW collaborated with the client to develop and implement a strategic cloud adoption plan centered on Microsoft Azure.

This partnership resulted in a secure, scalable cloud foundation that streamlined critical processes, reduced a 45-day onboarding cycle to less than one day and unlocked new revenue opportunities through advanced data analytics.

The client identified a significant market shift on the horizon. Pending legislation was set to allow insurance agencies to operate across state lines, dramatically intensifying competition. To maintain a competitive edge, the organization needed to transform its operations.

Key priorities included reducing operational expenses, transitioning to a more rapidly scalable infrastructure and leveraging data analytics to deliver a higher level of service. The existing infrastructure lacked the flexibility required to meet these evolving business demands, creating a clear need for a strategic move to the cloud.

CDW partnered with the organization to architect a clear and manageable path to the cloud. The solution was built on a foundation of proven industry best practices and deep collaboration.

CDW facilitated the creation of a cloud center of excellence (CCOE), bringing together the client’s cloud steering committee and infrastructure teams. This central body developed a formal cloud charter, which served as a guiding document for governance, strategy and technology adoption, ensuring a unified approach across the organization.

Working closely with the client’s team, CDW designed and built their first Azure landing zone. This enterprise-scale environment was meticulously constructed following Microsoft’s Cloud Adoption Framework. The process involved comprehensive testing and the implementation of robust security measures to create a high-performance, secure foundation for all future cloud workloads. This framework provided the structure and controls necessary to scale the Azure environment in alignment with business needs while managing costs and maintaining security.

The strategic migration to a scalable Azure environment delivered significant and measurable results for the client, enabling the organization to achieve its primary business objectives.

• Drastic reduction in onboarding time: A critical onboarding process for stakeholders, which previously took over 45 days, was completely streamlined. With the new cloud infrastructure, onboarding can now be completed in less than one day — a 98% reduction. This newfound efficiency allows stakeholders to support clients more quickly and effectively.

• Creation of new revenue streams: The new cloud capabilities empowered the organization to better leverage its valuable client data. By implementing advanced data analytics, the client was able to identify opportunities for new lines of business and offer tailored data analytic services to corporate customers. This created a new path to revenue and enabled clients to derive expanded, personalized solutions for their end-users.

• Enhanced scalability and flexibility: The client gained the foundational structure and controls to scale its Azure environment on demand. This agility allows them to respond swiftly to market changes, take advantage of new business opportunities, and manage their infrastructure with greater flexibility and cost-effectiveness.

By partnering with CDW, the organization successfully transformed its technological foundation to meet the demands of a more competitive healthcare market. The implementation of a well-governed Azure environment has not only optimized internal operations but also created tangible business value. The client is now better positioned to scale efficiently, innovate with data and deliver superior service to its members, ensuring its leadership position for years to come.