How CDW Helped Slash Cloud Costs and Optimize Healthcare IT Performance

Faced with unexpected performance issues and rising cloud costs, a healthcare solutions company operating the largest collection of medical scribe programs in the United States engaged CDW to identify the root causes and implement solutions.

The company’s medical scribes are future doctors, nurses and physician assistants trained to alleviate healthcare provider's administrative obligations, allowing them to focus on delivering quality care.

Inefficiencies in processes or infrastructure can hinder innovation, escalate labor costs and threaten operational objectives. When the customer began experiencing performance slowdowns and increasing monthly cloud expenses, they suspected inefficiencies in their Google Cloud environment.

CDW’s team conducted a thorough analysis of Google Cloud logs and billing data, pinpointing the key contributors to both the performance issues and cost spikes. The investigation revealed that Google Cloud DataFlow pipelines, particularly those automatically generated to support Dataprep, were the primary drivers of inefficiencies and excess spending. CDW identified the most problematic pipelines and reengineered them to maximize efficiency.

CDW’s optimization efforts delivered measurable results. The customer’s Google Cloud infrastructure now operates at peak efficiency, significantly improving performance and enabling IT teams to focus on driving innovation.

Through continuous monitoring and proactive maintenance, CDW ensures that the system remains optimized. This ongoing support includes adding new data sources and making adjustments to sustain improvements over time.

The results speak for themselves. CDW’s expertise helped the customer achieve a 33% reduction in monthly Google Cloud costs while simultaneously increasing their capacity to support more operations, all within a reduced budget. By optimizing their Google Cloud environment, CDW empowered the customer to focus on delivering exceptional healthcare solutions without the distraction of escalating IT costs.