Managed Print Services Leads a Transformative Printer Refresh

Discover how an international law firm leveraged CDW’s Managed Print Services to reduce inefficiencies, strengthen security and improve uptime for more than 300 printers.

CDW Expert

Deep Expertise Elevates a Global Print Refresh

40%

of IT help desk calls are printer-related¹

67%

of organizations report data losses from insecure printing practices²

Can a global organization revamp its print management to boost efficiency and security?

A REAL-WORLD EXAMPLE

Transforming Print Management for an International Law Firm

An international law firm with an aging printer fleet faced challenges with scalability and reliability and lacked visibility into usage, costs, security and performance. While replacing its outdated hardware, it also wanted to improve uptime, efficiency and security fleet-wide.

THE TURNING POINT

A Targeted Printer Refresh Plan for Performance Enhancement

The firm was already using CDW Managed Print Services. After a quarterly business review focused on efficiency and uptime, CDW and the law firm agreed on a targeted printer refresh plan to revamp the organization’s print management. The agreement also included:

Replacement of 310 older HP printers
Collaboration with HP to secure competitive pricing
Proactive monitoring, automated supplies and performance reporting
Updated print security parameters

CDW Managed Print Services

This end-to-end support program helps you assess, right-size and continuously optimize your print environment to keep it reliable, cost-effective and secure.

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CDW Printer Supplies Program

Get ready access to printer supplies with automated fulfillment, free ground shipping and deep discounts with no cost to join and no contracts, commitments or renewals.

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THE RESULTS

Enhanced Printer Uptime With Greater Cost Efficiency

Business professional printing documents on a multifunction printer in a modern workspace.

The coordinated refresh of aging HP devices enhanced reliability and user experience across the organization, and the renewed Managed Print Services agreement ensured continued stability, predictable costs, updated security and improved fleet performance.

Here’s Why It Worked:

The ongoing partnership created an environment of mutual trust for continuous improvement
The elevated level of CDW print support streamlined supplies and maintenance
CDW expertise helped modernize print security to meet evolving threats

What’s Next?

The law firm is exploring ways to automate print management, including supplies tracking and ordering, troubleshooting and repair. Going forward, the CDW Managed Print Services team will advise on retaining, repositioning, repurposing or replacing printers with periodic business reviews, total cost of ownership analysis and green strategies.