Simplifying Remote IT Support With LogMeIn Rescue and Resolve
Learn how LogMeIn Rescue and LogMeIn Resolve help IT teams support hybrid work, reduce tool sprawl and improve security through fast remote support and unified endpoint management.
Supporting users today often means juggling unmanaged devices, remote locations and limited IT staff. Resolution times stretch longer as teams move between disconnected tools and manual processes. Security teams also need clear visibility and audit trails without slowing support.
LogMeIn Rescue and LogMeIn Resolve were designed to address these realities. Together, they help you support users quickly while keeping control and oversight in place.
Enterprise-Grade Remote Support With LogMeIn Rescue
LogMeIn Rescue provides secure, on‑demand remote support for employees and customers across managed and unmanaged devices. It works without pre‑installation for end users, which reduces friction during urgent support requests.
Role‑based access controls, session logging and integrations with ITSM and CRM platforms help you maintain security and accountability. For large service desks, Rescue scales globally without adding operational complexity.
Unified IT Management With LogMeIn Resolve
LogMeIn Resolve brings endpoint management and support into one platform. It combines remote access, monitoring, patching, ticketing and automation to replace multiple standalone tools.
By consolidating systems, Resolve improves visibility into endpoint health and reduces manual work. It also supports secure, zero‑trust remote access, which helps IT teams keep pace with growing security demands.
Measurable Improvements for IT Teams
Organizations using LogMeIn Rescue often see faster connections, higher first‑call resolution and shorter support sessions. These gains help reduce downtime and keep users productive.
LogMeIn Resolve users report fewer tickets, higher IT capacity and strong return on investment. For teams facing staffing or budget constraints, these improvements can free time for higher‑value work.
Value Across Regulated and Distributed Industries
Healthcare, financial services and education organizations benefit from strong access controls and detailed audit logs. Retail, hospitality and manufacturing teams use remote support to reduce downtime across locations.
Any organization with distributed users or endpoints can benefit, especially when security and scale are priorities.
Why Work With CDW
CDW works closely with LogMeIn to help you assess needs, plan deployments and integrate solutions into your broader IT strategy. From design to ongoing support, CDW helps ensure these platforms deliver long‑term value for your organization.
Talk with your CDW account manager to see how LogMeIn Rescue and Resolve can simplify your remote support and endpoint management strategy.