Technology Planning: Managing Clinical Mobility and Collaboration

CDW Healthcare will help you capture the necessary requirements, specifications and anticipated benefits of your clinical mobility and collaboration program. We will:

• Identify high-level project scope, goals and business drivers

• Define and outline the desired clinical outcomes and value proposition

• Secure executive buy-in, roles and responsibilities

• Include key departments and stakeholders, including clinical and ancillary services

• Conduct a thorough baseline discussion about top healthcare initiatives and events

• Discuss how your clinical mobility and collaboration strategy will impact existing projects and programs

CDW will conduct a technology gap analysis to assess your technical baseline. Here, our experts will seek to understand your current IT landscape and clinical care initiatives, as well as identify open opportunities that warrant further exploration. We’ll gauge the usage of:

• Existing mobile devices, apps and Mobile Device Management (MDM)

• Full capabilities of your EHR platform and compatible technologies

• IT infrastructure and wireless network optimization for VoIP

• Power, charging and docking stations

• Integration between hardware, software, apps and EHR systems

• Plans for emerging technology adoption (i.e., dynamic directories, role-based calling and messaging, active response systems, video and voice recognition, etc.)

• Technology security procedures and policies

As you prepare to activate your plan, CDW Healthcare will schedule clinical focus groups. We’ll identify the needs of specific care teams, their biggest challenges and why and how technology is part of their goals.

• Focus groups should include:
  • Clinical — direct or support patient care team members
  • Ancillary teams — administrative support staff

• “Day in the life” questions to assess typical workflow and communication and collaboration challenges

• Deployment and adoption obstacles, including failed mobility initiatives

• Which tools work, which don’t and what causes the most frustration

Based on the input collected in the previous phases, CDW Healthcare will prepare an actionable statement of understanding based on your clinician’s targeted outcomes, current experiences and challenges. This will provide:

• An assessment of technology gaps and opportunities based on your current state and end-user input

• A recommended plan to fortify your clinical mobility and collaboration strategy

• Specific solutions and services to enhance communication between caregiver to caregiver, patient to caregiver and machine to caregiver

• An ROI analysis to envision the payback of an enhanced plan

• Ways to better satisfy the objectives of the Quadruple Aim (improved clinical experience, improved patient experience, better outcomes, lower costs)