Unlock New ServiceNow Capabilities With AI Integrations

Artificial intelligence (AI) is rapidly transforming business applications left and right, unlocking new features, capabilities and efficiencies for users. ServiceNow is no exception to the rule and offers AI tools that every industry could find helpful as businesses continue to seek ways to get the most out of their technology investments.

Through integration of ServiceNow with cutting-edge AI technologies, businesses can gain new efficiencies, increase automation and boost problem-solving capabilities.

Use these effective strategies to amplify the value of your ServiceNow investment while tailoring the platform to align with your organization’s specific needs.

Microsoft’s Copilot is an AI-powered assistant that simplifies work through summarization, content generation, self-service and more. When combined with ServiceNow, it enables employees to request, search and solve issues in record time.

For example, your employees can ask Copilot questions about your company’s policies, such as “What’s the laptop replacement process?” Copilot will seamlessly pull details from ServiceNow’s knowledge base, send the request for approval and initiate workflows.

All of this happens within one integrated environment. In return, employees spend less time digging for information and toggling between different tools.

ServiceNow integrates with virtually any AI platform, enabling organizations to enhance workflows, automate tasks, deliver intelligent insights and more.

When deciding which AI platform to use, consider the underlying large language model (LLM) and how it may be a good fit for your company.

For example, IBM’s Watson X, using IBM Granite models, is a prime choice for businesses prioritizing accurate and safe AI implementations. Renowned for its trustworthiness and performance, Watson X is ideal for enterprises already leveraging IBM’s ecosystem.

Meanwhile, OpenAI’s generative models, like GPT-4, bring speed without sacrificing quality. Products like ChatGPT, Whisper and DALL-E also offer specialized AI capabilities for content refinement, audio-to-text processing and video creation.

Whether using these AI platforms to improve knowledge management or enhance customer experiences, ServiceNow makes it easier to introduce AI into various workflows.

Designed to hide complexity and promote self-service, ServiceNow’s Now Platform makes it easier for organizations to seamlessly use AI to increase automation, connect data, improve security, personalize services, improve search functions and more.

Through the Now Platform’s App Engine, users with little to no developing skills can create an application using drag-and-drop tools, reuseable components and prebuilt templates.

To make generative AI (GenAI) easier to implement, ServiceNow has developed Now Assist, enabling users to combine GenAI capabilities with workflows within ServiceNow.

With flexibility to choose your own LLM, such as the examples listed above, businesses can customize chatbots and virtual agents, improving self-service workflows and customer service. Learn more about integration with LLMs by watching our on-demand webinar.

By using these AI features within ServiceNow, you can maximize the value of your ServiceNow investment and customize the platform to better serve your company’s unique needs. Whether you’re curious about exploring GenAI or looking for tailor-made strategies, CDW can guide you every step of the way.