Research Hub > Unlock the Power of AI in ServiceNow

September 08, 2025

Webinar
1 min

Unlock the Power of AI in ServiceNow

Learn about AI capabilities within ServiceNow and how you can use them to enhance your service delivery, improve productivity and transform user experiences.

One of the best ways to harness the power of artificial intelligence (AI) is to explore AI capabilities within the software your company already owns.

For example, ServiceNow is making it easier for users to transform customer experiences with AI tools that can deliver immediate results, including:

  • Virtual agents that can provide context-aware responses for employees and customers
  • AI-driven categorization that can help ensure service tickets are categorized accurately and promptly assigned to help minimize delays
  • Assistance generating detailed knowledge articles based on cases and incidents to help improve efficiency and knowledge-sharing

With ServiceNow’s built in AI capabilities, you can revolutionize workflows, optimize decision-making and significantly boost operational efficiency within ServiceNow.

Watch our on-demand webinar to learn more about integrating ServiceNow’s AI tools and how to move your AI strategy from theory to action, at a pace that makes sense for your organization.

Learn how CDW can help you enable AI and get the most out of ServiceNow.

Dean Johnson

Dean Johnson

CDW Expert

Dean Johnson is a solution architect focused on SecOps and IT operations management for CDW.
Lorn Campbell

Lorn Campbell

CDW Intelligent Platforms Innovation Team

Lorn Campbell is a highly experienced and trusted CDW expert.