How do I request a return?
To return a product, you will need to access the Recent Orders history of your CDW account. Select the Order Number for which you would like to request a return (you can also search for an order by date or P.O. number.)
You will be taken to the Order Details page. In the Product Details section, you have the option to select "Request a Return." Select the item(s) you wish to return. Please detail the reason for your request. When your return is approved you will receive an RMA number, which must be included with the returned merchandise. Your RMA number is valid for 10 business days.
Returns within 30 days from invoice date can be for exchange, replacement refund or credit at CDW’s discretion. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. If the product is accepted after 30 days, credit will be issued toward future purchases only. For more information, see CDW’s full product return policy (PDF).
If you require additional assistance or have further questions, please contact your account manager. If you don't have an account manager with us, please contact Customer Relations.
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