2Ring DW CXone - Cloud Contact Center Subscription - Omnichannel Routing - Real-Time Analytics - 1-Year License

2RING DW CXONE CONN CLD SUB is designed to help contact centers get more value from their NICE CXone environment by simplifying data access, streamlining workflows, and improving agent productivity. This cloud subscription connector makes it easier to integrate 2Ring Dashboards & Wallboards with CXone, so you can turn complex performance data into clear, actionable insights.

With this solution, supervisors and managers can quickly see what's happening in real time across queues, teams, and channels, and respond faster to changing conditions. The result is better customer experiences, more efficient operations, and a more engaged, informed workforce.

• Real-time visibility into CXone performance - Monitor key metrics such as service levels, handle times, and queue volumes in one unified view, helping you make smarter decisions on the fly.
• Cloud-based flexibility - As a cloud subscription, the connector is easy to deploy, scale, and maintain, supporting modern contact center strategies and remote or hybrid teams.
• Improved agent and supervisor productivity - Give your teams instant access to the information they need, reducing manual reporting and allowing them to focus on coaching, optimization, and customer care.
• Better customer experience - Use live data from NICE CXone to balance workloads, reduce wait times, and ensure customers are routed to the right agents at the right time.
• Optimized contact center performance - Turn your CXone data into clear dashboards and wallboards that highlight trends, bottlenecks, and opportunities for improvement.

By connecting 2Ring Dashboards & Wallboards with NICE CXone through the 2RING DW CXONE CONN CLD SUB, you gain a powerful, cloud-ready way to visualize performance, support data-driven decisions, and keep your contact center running at peak efficiency.

2RC-DW-CXONE complements this subscription by providing the core 2Ring Dashboards & Wallboards integration for CXone. Together, they deliver a complete solution for real-time contact center reporting and performance management.

• Seamless integration with NICE CXone - Connect your CXone environment to 2Ring Dashboards & Wallboards for unified, real-time reporting across your contact center.
• Customizable dashboards and wallboards - Build tailored views for agents, team leaders, and executives, showing the KPIs that matter most to your business.
• Enhanced contact center analytics - Combine CXone data with 2Ring's visualization tools to quickly identify trends, performance gaps, and opportunities to improve customer service.
• Support for multi-channel environments - Track voice, chat, email, and digital interactions in one place, helping you manage omnichannel customer journeys more effectively.
• Scalable solution for growing teams - As your contact center expands, 2RC-DW-CXONE grows with you, supporting additional users, queues, and locations without complex reconfiguration.

Together, 2RING DW CXONE CONN CLD SUB and 2RC-DW-CXONE give your organization a powerful, cloud-ready reporting and visualization platform for NICE CXone. You gain real-time insight, better control over operations, and the tools you need to deliver consistently excellent customer experiences while optimizing contact center performance.