Cisco Unified Intelligence Center Standard (v. 8.0) - product upgrade licen

Mfg.Part: CCEH-CUIC8-STD-U= | CDW Part: 2567170 | UNSPSC: 43232804
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  • (v. 8.0)
  • product upgrade license
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Main Features
  • (v. 8.0)
  • product upgrade license
The Cisco Unified Communications platform allows customers to move beyond simple transactions to provide a unique, content-rich, and customer-centric service through a variety of channels, including voice, web, e-mail messaging, and video - extending customer care beyond the traditional contact center. With these forms of communication, accurate reporting is vital to the ability to measure and monitor change. Having access to the right data when and where you need it is critical.

Cisco Unified Intelligence Center is a web-based reporting application that provides real-time and historical reporting in an easy-to-use, wizard-based application for Cisco Unified Contact Center Enterprise and Customer Voice Portal. It allows contact center supervisors and business users to report on the details of every contact across all channels in the contact center from a single interface.

Built on a robust and extensible Web framework, Cisco Unified Intelligence Center allows customers to extend the boundaries of traditional contact center reporting to an information portal where data can be easily integrated and shared throughout the organization.