- Extended service agreement
- 1 year
HP Proactive Select services start with a proactive delivery plan that is developed by an Account Support Manager (ASM) and you together (the "Plan"). The Plan will identify your IT goals and critical success factors. The ASM will then recommend a selection of service activities that align with the objectives in the proactive delivery plan. The final decision on how your credits are used is made by you, and that decision will be documented in the Plan. The ASM will then organize the delivery of the specified service activities, in some cases delivering service activities directly and in other cases bringing in specialist resources. The ASM will periodically review the Plan with you and update it annually for multiyear contracts to help ensure that the Plan and chosen service activities remain relevant to your changing needs. This flexibility enables you to adapt the service over the lifecycle of your IT products. You have the flexibility of choosing from a variety of service activities ranging from assessments, performance analysis, firmware management, and infrastructure solution support to technical forums. These service activities cover a broad spectrum of IT technology domains including servers, blades, operating systems, storage, SANs, networks, third party software, virtualization, power and cooling, management software, security and ITSM. The end result is a solution that is designed by you to help you meet your IT and business goals. There are four main HP Proactive Select services, which provide 10, 30, 60, or 180 credits per year. Additional proactive service credits, in increments of 10 credits, may also be purchased to supplement the main HP Proactive Select services. Optional hardware and software reactive support is available and may be purchased additionally.