MiContact Center Enterprise Edition is ideal for sophisticated contact centers of all sizes. From small, single sites to distributed, multisite, virtual contact centers, it seamlessly scales to address any need. Designed to ensure business continuity, it is a robust, resilient and highly available solution. It delivers extensive custom reporting, sophisticated voice and multimedia workflow routing, highly customized interactive voice response (IVR), and easily customized integrations for customer relationship management (CRM) and workforce management (WFM). MiContact Center Enterprise Edition combines MiVoice Business, a robust communications platform, and automatic call distribution (ACD) software that resides on the communications platform, with a modular suite of feature-rich, web-based applications that reside on the enterprise server.