Quick tech specs
- Technical support (renewal)
- ALA
- VLA
- 1 year
- MLA
- SLA
- consulting
- United States
Know your gear
A Primary Support Engineer (PSE) solves problems and provides proactive maintenance on your business systems. Because they are assigned to only a few accounts, these engineers can give you more of their time and develop a more personalized technical support relationship with your business. A Primary Support Engineer will visit you onsite periodically during the year. The Primary Support Engineers are located in major cities and field offices, allowing them to have a closer relationship with their customers while maintaining a tight link to support infrastructure.