- Extended service agreement (renewal)
- advance parts replacement
- 5 years
- response time: NBD
- for Palo PA-500
Full access to the online support portal and 24 x 7 x 365 phone and email support are key elements of the Premium Support Program. Additional components of the Premium Support Program elements include full access to software fixes and features releases as well as advanced hardware replacement service with next business day shipping of replacement hardware.