Quality Management - license

Mfg. Part: 54006191 | CDW Part: 3803292 | UNSPSC: 43232804
  • License
  • 1 concurrent user
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  • License
  • 1 concurrent user
Regardless of the industry you work in, Quality Management requires comprehensive call recording and quality monitoring tools to assist your employees in meeting targeted business goals, ensuring regulatory compliance, and ensuring adherence to interaction handling policies.

While call recording and quality monitoring are commonly performed with the intent of evaluating call handling performance and improving the quality of customer service, there are many other benefits to be realized from the appropriate use of quality management technology.

Mitel's Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of quality assurance, evaluation and e-learning tools. It is the only true quality monitoring software solution to also deliver a comprehensive set of compliance management capabilities.

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