Trend Micro Premium Support Platinum - technical support (renewal)
Mfg # PSRA0040
CDW # 4906378
| UNSPSC 81112201
Know your gear
The Trend Micro Premium Support Program (PSP) provides proactive, personalized services combining rapid response times with antivirus, content security and technical expertise, to quickly address issues and deliver antivirus and product knowledge at every service level. The Trend Micro Premium Support Program presents a choice of support offerings to help enterprises maximize their security investments and protection worldwide.
Platinum Premium Support is designed for multinational enterprises requiring mission-critical virus response guarantees and regional TAM support in three major worldwide locations. It features accessing to Trend Micro development teams for assistance with application integration. Two hour, penalty-backed virus response SLA provides a detection commitment for customer-submitted virus cases. Platinum Premium Support provides expert advice in designing and implementing the network to help ensure Trend Micro products are kept up-to-date to prevent potential threats from entering the network environment.
Platinum Premium Support is designed for multinational enterprises requiring mission-critical virus response guarantees and regional TAM support in three major worldwide locations. It features accessing to Trend Micro development teams for assistance with application integration. Two hour, penalty-backed virus response SLA provides a detection commitment for customer-submitted virus cases. Platinum Premium Support provides expert advice in designing and implementing the network to help ensure Trend Micro products are kept up-to-date to prevent potential threats from entering the network environment.