- Extended service agreement
- 3 years
- response time: 5 business days
- for P/N: RC713
The Gold support level is the entry-level support service. It covers basic hardware, parts-level maintenance and covers firmware and software maintenance, upgrades, and releases of the appliances and the software that Unitrends sell. and includes 3-5 business day replacement unit quick shipment and assistance to the customer regarding the environment in which the appliances operate.